Virtual Assistant — Reentry Program & PROMISe Enrollment Support

About Us
We operate two connected organizations serving the reentry and behavioral health community: a licensed outpatient counseling agency and a nonprofit focused on reentry housing and recovery support, including a men’s halfway house program. We’re looking for a detail-oriented Virtual Assistant to support two specific workstreams: processing reentry home applications and managing our PROMISe (PA Medicaid provider) enrollment paperwork.

What You’ll Do

• Reentry Home Applications: Receive, organize, and process applications from individuals seeking placement in our reentry/halfway house program; track application status; maintain applicant files; follow up on missing documentation.
• PROMISe Enrollment Support: Assist with the Commonwealth of PA’s PROMISe provider enrollment portal — compiling required documentation, tracking submission status, monitoring renewal/revalidation deadlines, and flagging issues that need the Executive Director’s attention.
• Coordination: Work closely with our part-time, in-person Office Administrator (in-office 2 days/week) to keep applications, records, and enrollment tasks synced between remote and in-office work.
• General document organization, data entry, and status reporting to the Executive Director.

What We’re Looking For

• Strong attention to detail and comfort with compliance-style paperwork (deadlines, checklists, document tracking)
• Excellent written English communication
• Experience with US healthcare/Medicaid administrative processes, credentialing, or behavioral health admin work is a strong plus (not required)
• Comfortable with Google Workspace / Microsoft Office; able to learn new portals quickly
• Reliable internet connection and a quiet home work setup
• Trustworthy with sensitive/confidential client information

How to Apply
Please include:
1. A short note on any experience with US healthcare admin, credentialing, or portal-based enrollment work
2. Your available hours (Philippine time) and desired schedule
3. Your expected monthly rate