Operations & Customer Support Virtual Assistant (UK Property Services)

We are looking for a reliable, organised and friendly Virtual Assistant to join our growing UK property maintenance business.

We operate multiple specialist websites across the UK, helping customers arrange the removal and disposal of items such as hot tubs, sheds, greenhouses, decking, kitchens, pianos, pool tables, garages and more. We coordinate trusted local contractors nationwide and pride ourselves on providing excellent customer service.

This is a long-term position with excellent opportunities for growth as the company expands.

Your responsibilities will include:
Responding to customer enquiries via email and WhatsApp
Requesting photos, measurements and additional information when required
Preparing and sending customer quotations using our training and pricing guides
Updating customer records in GoHighLevel CRM
Moving opportunities through our sales pipeline
Searching our Airtable contractor database to locate suitable local contractors
Contacting contractors to obtain pricing and availability
Booking jobs and confirming appointments with customers
Following up outstanding quotations to maximise conversions
Confirming contractor and customer availability before scheduled jobs
Updating customers with estimated arrival times
Requesting completion photos from contractors
Following up customer payments
Requesting customer reviews after successful jobs
Keeping all customer records organised and up to date

Full training and step-by-step video tutorials will be provided.

Software you will use
GoHighLevel
Airtable
WhatsApp Business

Email
Dropbox
Hubstaff
Computer Requirements

Applicants must have:

A reliable desktop or laptop computer
Fast and stable internet connection
A quality headset with microphone
A quiet working environment
The ability to comfortably run multiple applications simultaneously, including Hubstaff
Time Tracking

This is a fully remote position.

All paid working hours are tracked using Hubstaff, which records working time, application usage, periodic screenshots, keyboard and mouse activity, and idle time. This is used for accurate timekeeping and productivity monitoring. By applying, you agree to work using Hubstaff during all paid working hours.

We're looking for someone who is:
Friendly and professional
Highly organised
Detail-oriented
Reliable and honest
Able to work independently
Comfortable learning new software
Looking for a long-term career rather than short-term freelance work

As our business continues to grow, there will be opportunities for increased hours, additional responsibilities, performance bonuses and career progression.