Operations Manager / Client Support Coordinator (Remote)

We are seeking a highly organized, proactive, and detail-oriented Operations Manager / Client Support Coordinator to support our daily business operations, project management, and client communication. This role is ideal for someone who enjoys coordinating teams, managing projects, solving problems, and providing exceptional customer service.

Position Details
Remote Position
Full-Time
Long-Term Opportunity
Competitive Pay Based on Experience
Responsibilities
Operations Management
Assist with daily business operations and administrative tasks.
Monitor workflows and ensure projects stay on schedule.
Coordinate with tea ---------- mbers to track progress and deadlines.
Identify bottlenecks and recommend process improvements.
Maintain accurate records, reports, and documentation.
Project Management
Manage project timelines and task assignments.
Follow up with tea ---------- mbers to ensure deliverables are completed on time.
Update project management systems and maintain task accountability.
Communicate project updates to management and stakeholders.
Assist with creating and improving operational procedures.
Client Support
Respond promptly and professionally to client inquiries via text messaging, email , and other communication channels.
Provide updates regarding project status and service delivery.
Schedule appointments and coordinate meetings when needed.
Handle client concerns and escalate issues appropriately.
Maintain a positive and professional client experience.
Requirements
Previous experience in Operations Management, Project Coordination, Executive Assistance, Customer Support, or a similar role.
Excellent written and verbal English communication skills.
Strong organizational and multitasking abilities.
Ability to manage multiple projects and priorities simultaneously.
Excellent problem-solving and decision-making skills.
Comfortable working independently with minimal supervision.
High attention to detail and follow-through.
Preferred Qualifications
Experience working with remote teams.
Familiarity with project management platforms such as ---------- , Asana, ClickUp, Trello, or similar tools.
Experience using CRM systems.
Customer support or client success experience.
Experience with text-based customer communication platforms.