Part-Time Customer Support and DMs — Luxury Wedding Music Business

Looking for Detail Oriented, English Fluent Customer Service. Send us a short voice note with why you would be a good fit to be considered (use ---------- ).

What we do: We are a luxury wedding music company for ceremony weddings. You'll be the human voice on email and Instagram DMs - answering customer questions, solving issues, and helping turn interested people into buyers by being genuinely helpful. We have a clear SOP/framework you'll follow.

If you are friendly, warm, and honest we would love to have you onboard! Bonus for good performance reserved!

Requirements:
Excellent conversational written English - warm, natural, professional (premium brand)
Consistent and reliable.
Customer service or DM/chat sales experience.
Independent.

What you'll do:
Check and respond to customer email s and Instagram DMs daily
Follow our written SOP/framework for replies (tone, answers, common scenarios)
Help customers find the right arrangement and guide them to purchase — helpful, not pushy
Escalate complex or sensitive cases to the team per our guidelines
Weekly report if necessary.