Junior Customer Service Representative

About EAD Consultants

EAD Consultants Pty Ltd is an Australian-based agency connecting skilled Virtual Assistants with businesses across Australia. We're growing every day and are always on the lookout for talented VAs to join our candidate pool. Once on board, we match you with a client who's the right fit for your skills and experience — so you can build a long-term career, not just take a one-off job.

About the Role

As a Virtual Assistant with EAD Consultants, you'll be placed with one of our Australian clients to support their business remotely. Day-to-day tasks vary by client but may include:

Key Responsibilities

· Respond to customer inquiries through phone, email , live chat, and social media in a timely and professional manner.
· Resolve product, billing, order, and account concerns while meeting established service level agreements (SLAs).
· Accurately process orders, refunds, exchanges, cancellations, and account updates using CRM systems.
· Document every customer interaction with complete and accurate notes for future reference.
· Identify recurring customer issues and provide recommendations to improve customer experience and operational efficiency.
· Escalate complex concerns to the appropriate department while maintaining ownership until resolution.
· Achieve KPIs including CSAT, response time, first-contact resolution, and quality assurance scores.

Qualifications

· 1–3 years of customer service experience
· Excellent English communication
· CRM experience (Zendesk, Salesforce, HubSpot, etc.) preferred
· Strong multitasking and problem-solving skills
· Reliable internet connection and home office setup

What We Offer

· A supportive, positive team culture
· 4 weeks annual leave
· 10 paid sick days per year
· Australian public holidays observed for most clients
· Ongoing opportunities to grow your career with new clients

Our Simple Hiring Process

· Apply – submit your application and resume
· Pre-interview – we get to know you, your experience and your English communication skills
· Onboarding – you join our candidate pool
· Client match – we place you with a client looking for someone with your skills

How to Apply

Ready to join our candidate pool? Send us your resume and a short note about your experience.
Questions before you apply? Submit an enquiry ticket and our team will respond within one business day:
----------