Medical Administration Virtual Assistant (Best Practice Experience Required)

We're looking for an experienced Medical Administration Virtual Assistant to support a growing Australian multidisciplinary healthcare practice. If you have experience using Best Practice Software and enjoy providing exceptional administrative support in a busy medical environment, we'd love to hear from you!

What You'll Do
Answer and manage incoming patient phone calls.
Respond to patient and business email s.
Monitor and manage incoming faxes.
Complete general medical administration tasks.
Assist with documentation and medical record management.
Support the reception and clinical teams with day-to-day administrative tasks.
Update and maintain patient records accurately.
Coordinate administrative requests and follow up as needed.
Ensure patient information is handled in accordance with privacy and confidentiality requirements.
Provide administrative support across a multidisciplinary healthcare practice.

What We're Looking For
Minimum 2 years of experience using Best Practice Software (essential).
Previous experience in medical administration, medical reception, or healthcare support.
Experience managing phone calls, email s, patient records, and general medical administration.
Strong Microsoft Office skills.
Excellent written and verbal English communication skills.
Strong attention to detail and accuracy.
Ability to manage confidential patient information professionally.
Excellent organizational and multitasking skills.
Ability to work independently and manage competing priorities.

Highly Regarded
Australian healthcare administration experience.
Experience using Clarity Workspace.
Experience supporting a GP clinic, allied health practice, or multidisciplinary medical center.