Trades Administration Virtual Assistant (SimPro Experience Required)

We're looking for an experienced Trades Administration Virtual Assistant to support a growing Australian trades business. If you have hands-on experience with SimPro, enjoy working in a fast-paced environment, and have a strong background in trades or field service administration, we'd love to hear from you!

What You'll Do
Manage and prioritize incoming email s and customer enquiries.
Prepare and send accurate quotes using SimPro.
Order spare parts for individual jobs (no inventory management required).
Follow up outstanding quotes and invoices using Podium.
Coordinate with technicians, suppliers, and customers to ensure smooth job completion.
Maintain and update customer and job records in SimPro.
Assist with systematic updates to the company WordPress website and social media platforms over time.
Provide general administrative support to the Director and business operations.
Work closely with the Business Owner to ensure day-to-day tasks are completed efficiently.

What We're Looking For
Minimum 2 years of experience in Australian trades or field service administration.
Hands-on experience using SimPro is essential.
Experience preparing quotes, processing work orders, and coordinating jobs.
Strong email management and customer service experience.
Experience following up quotes and invoices.
Excellent written and verbal English communication skills.
Strong organizational and multitasking abilities.
High attention to detail and the ability to work independently.

Highly Regarded
Experience using Podium.
Experience updating WordPress websites.
Experience managing business social media pages.
Previous experience supporting Australian trades businesses such as electrical, plumbing, HVAC, security, fire services, construction, or property maintenance.