Allied Health Virtual Assistant (Splose & Xero Experience Required)

We're looking for an experienced Allied Health Virtual Assistant to support a growing Australian allied health practice specializing in Physiotherapy and Speech Pathology. If you have hands-on experience with Splose and Xero, enjoy coordinating appointments, supporting clinicians, and providing exceptional administrative service, we'd love to hear from you!

What You'll Do
Coordinate and schedule appointments for Physiotherapy and Speech Pathology clients.
Review clinician calendars and coordinate appointment availability.
Contact clients via phone, SMS, and email to arrange appointments.
Maintain accurate communication logs and participant records in Splose.
Create and update participant profiles.
Generate and send Service Agreements through Splose.
Coordinate Outlook calendar meetings and appointments.
Prepare Certificates of Attendance using Canva or ChatGPT.
Send intake forms and manage client referrals.
Manage billing, invoicing, and reconciliations in Xero.
Resolve billing discrepancies and maintain accurate financial records.
Provide general administrative support to the clinical team.

What We're Looking For
Previous experience as an Allied Health Virtual Assistant, Medical VA, or Healthcare Administrator.
Hands-on experience using Splose (essential).
Hands-on experience using Xero (essential).
Experience coordinating clinician schedules and managing appointments.
Strong customer service and communication skills.
Excellent written and verbal English.
High attention to detail with strong organizational skills.
Ability to work independently and manage multiple priorities.
Comfortable using Microsoft Outlook, Canva, and ChatGPT.

Highly Regarded
Experience supporting Physiotherapy, Speech Pathology, or other Allied Health practices.
Familiarity with the NDIS or Australian allied health sector.
Experience with participant onboarding, intake forms, and service agreements.

To help us shortlist qualified applicants, please answer the following questions in your application:
How many years of experience do you have using Splose and Xero? Please describe the tasks you performed in each platform.
Have you supported an Australian allied health or NDIS provider? If yes, which services did you support (e.g., Physiotherapy, Speech Pathology, Occupational Therapy, Psychology, etc.)?
What administrative tasks have you handled? (e.g., appointment scheduling, client communication, participant setup, service agreements, billing, invoicing, reconciliations, referrals, etc.)
Which other healthcare or practice management software have you used? (e.g., Cliniko, Halaxy, Best Practice, Nookal, Power Diary, Coreplus, etc.)