Customer Service Agent | Email Support

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We're looking for a Customer Service Agent to answer customer email s, covering order questions, subscription changes, shipping issues, and everything in between.

This is not a role where you're figuring things out as you go. We have a documented SOP that covers how to handle nearly everything that comes into the inbox: what to say, when to issue a refund, how to handle a skipped shipment, how to talk someone through pausing their subscription instead of canceling it. Your job is to follow it closely, write clean and friendly replies, and get through your queue accurately. If you like knowing exactly what's expected of you instead of guessing, this is built for that.

What you'll actually be doing

• Opening email s from customers about orders, subscriptions, shipping, and billing, and replying using our SOP and templates
• Adjusting subscriptions (pausing, skipping, changing frequency, canceling) inside our tools
• Answering product questions using our existing FAQ and knowledge base
• Flagging anything that falls outside the SOP to your team lead instead of improvising
• Keeping your reply time and accuracy within the standard we set for the team
• Handling a full queue of email during your shift, staying accurate as volume picks up

What we're looking for
1–3 years in customer service or support, ideally answering email s
Strong written English: clear, warm, and free of grammar and spelling errors
Comfortable following a written procedure exactly, rather than handling things your own way
Reliable with a fixed schedule: you show up on time, every shift
Basic comfort with email /helpdesk tools; happy to train you on ours
The details
Type: Full-time, fixed shift

Pay: $2–$4/hour, based on experience
Tools: You'll work primarily out of our shared inbox following our documented SOP; we'll walk you through it during onboarding

How to apply

Apply directly through this listing. We'll review applications and reach out to move forward with next steps.