CSM Admin Assistant

ABOUT SHOP MARKETING PROS:
We are a marketing agency based in the United States with a stateside and international team of 50 professionals. Shop Marketing Pros is a very well-respected and rapidly growing Digital Marketing Company in the Automotive Repair Industry with strong core values and a superb track record of serving its clients better than competitors. Our key services include Website Design, Digital Advertising, Search Engine Optimization, and Social Media Management.

Our Core Values are of incredible importance to us. We live by our “SHIELD” so please visit ---------- /core-values/ and familiarize yourself with our Core Values before continuing. Please continue with this job description and application if you feel you align with these values.

COMPANY BENEFITS + PERKS:
1) This is a full-time, permanent, remote position from Monday to Friday, 8 am to 4 pm Central Time.
2) 13th Month Pay
3) Unlimited PTO (after 3 months of employment)
4) Healthcare Benefit up to $25/month (after 3 months of employment)
5) Eight (8) Paid Holiday Leaves (Filipino Holidays)
6) Paid time off beginning Christmas Eve until New Year’s Day (we plan to continue offering this as long as it is feasible)
7) An extraordinary team/company culture

JOB DESCRIPTION:
Shop Marketing Pros is seeking a motivated and detail-oriented CSM Admin Assistant to support our Client Success Managers (CSMs) and ensure a smooth, consistent client experience. This role plays a critical part in keeping client communication organized, documentation accurate, and internal reporting up to date. The ideal candidate is highly organized, tech-savvy, and comfortable working with digital tools, dashboards, and structured processes.

This position supports the Client Success team by assisting with client communications and approvals, managing monthly meeting recordings, maintaining revenue/commission tracking, creating client dashboards and reports in Agency Analytics, and organizing client meeting notes.

REQUIRED SKILLS:
The ideal candidate has
Exceptional attention to detail
Strong written communication skills
A high level of organization
The ability to work independently while following directions precisely
Comfort using digital tools, online platforms, and reporting dashboards
Strong analytical skills and a keen eye for errors/inconsistencies
The ability to handle sensitive information and follow structured processes

Not Required, but helpful:
Experience in administrative support, client success support, or agency environments
Familiarity with reporting platforms like Agency Analytics and CRM systems

JOB RESPONSIBILITIES:
Assist CSMs with client communications, including drafting or preparing messages and follow-ups
Send email approvals and coordinate approval workflows to ensure timely client sign-off
Upload and organize monthly client meeting recordings
Maintain and update CSM revenue and commission tracking
Create and update client dashboards and reports in Agency Analytics
Support CSMs by organizing and formatting client meeting notes, action items, and next steps
Ensure client documentation is accurate, complete, and stored in the correct location
Provide general administrative support to the Client Success team

APPLICATION INSTRUCTIONS:
1) Use this subject line: “SMP CSM Admin Assist - [Your Nickname]"
2) In your cover letter, mention which of our core values resonates with you the most.
3) Include a link to your resume.
4) Use at least 7 Apply Points to qualify for this job.
5) Please DO NOT email me.