Customer Success Manager / Virtual Assistant (Full Time)

We are hiring a full time Customer Success Manager / Virtual Assistant to join our fast growing team.

This role is for someone who enjoys responsibility, learns quickly, and takes ownership. You will work directly with clients and help deliver a great customer experience from day one.

What you'll do

• Onboard new clients onto our CRM platform.
• Help launch and set up client websites using AI tools.
• Communicate with clients through? ?email , chat, and video calls.
• Follow our documented SOPs and workflows.
• Complete administrative and operational tasks as needed.
• Keep projects organized and moving forward.
• Solve problems and help improve our internal systems.

We provide detailed training and documented processes for everything. You do not need to know our systems before joining. You do need to learn fast, ask good questions, and take initiative.

What we're looking for

• Excellent written and spoken English.
• Strong communication skills.
• Highly organized and detail oriented.
• Able to follow instructions accurately.
• Fast learner who enjoys figuring things out.
• Proactive and resourceful.
• Positive attitude with a solution first mindset.
• Comfortable using AI tools and willing to learn new software.
• Reliable internet connection and a professional work environment.
• Available full time.

This role is not for everyone.

We are looking for someone who is serious about building a long term career. Someone who enjoys working, takes pride in doing things well, communicates clearly, and responds quickly. We move fast, so you need to be responsive, dependable, and comfortable working in a high performance environment.

Our expectations

• Reply quickly during working hours.
• Be available and engaged throughout your shift.
• Communicate proactively if you are blocked.
• Take ownership instead of waiting for instructions.
• Always look for solutions.
• Be someone the team can rely on.

What you get

• Full time position.
• Long term opportunity with a growing company.
• Clear systems, training, and support.
• Opportunity to grow into more senior responsibilities.
• Work with a team that values speed, ownership, and continuous improvement.