MEDICAL RECEPTIONIST

Medical Virtual Receptionist (Remote – Philippines)
Work from Home | Australian Medical Clinics
Virtual Reception Services is looking for a professional and reliable Medical Virtual Receptionist based in the Philippines to join our growing team supporting Australian medical practices.
IMPORTANT – Please Read Before Applying
Fluent English is essential.
You must have excellent spoken and written English with a clear, neutral accent. You will be speaking directly with Australian patients and medical professionals every day.
If your English is not fluent, please do not apply.
Preferred Experience
Previous experience as a Medical Receptionist or in a medical administration role is highly preferred.
Experience answering calls for Australian, UK, or US businesses is an advantage.
Experience using medical appointment booking software is desirable but not essential.
Your Responsibilities
Answer incoming calls professionally.
Book, change, and cancel appointments.
Take accurate patient messages.
Follow clinic-specific procedures and scripts.
Provide outstanding customer service.
Maintain strict patient confidentiality.
Enter accurate information into clinic software.
Essential Requirements
Excellent spoken and written English.
Professional telephone manner.
Reliable computer or laptop.
High-speed fibre internet with backup internet available if possible.
Noise-cancelling headset.
Quiet home office free from background noise.
Ability to work Australian business hours.
Strong attention to detail.
Reliable, punctual, and able to work independently.
Pay
Training: AUD $5.00 per hour while completing your training.
After Training: You will be paid per call answered, not by the hour. Full details of the per-call payment structure will be discussed with successful applicants.
About You
You are someone who:
Has a caring and compassionate nature.
Is professional and dependable.
Learns quickly.
Can multitask while remaining calm under pressure.
Takes pride in providing exceptional customer service.
If you have the experience, professionalism, and communication skills we are looking for, we'd love to hear from you.
To apply, please send:
Your current resume.
A brief cover letter.
A short voice recording (1–2 minutes) introducing yourself in English. This helps us assess your communication skills before arranging an interview.