Virtual Assistant for Cleaning Business

We are looking for a reliable and organized Virtual Assistant to support the daily operations of our cleaning business.

Responsibilities include:

Responding to customer inquiries by text, email , and phone
Following up with leads and potential clients
Sending quotes and booking links
Confirming appointments with clients and cleaners
Updating bookings and customer information
Helping manage cleaner schedules
Sending reminders before appointments
Tracking customer requests, add-ons, and special instructions
Providing polite and professional customer service
Assisting with basic admin tasks as needed

Requirements:

Strong English communication skills
Good customer service skills
Must be organized, reliable, and detail-oriented
Comfortable using online booking systems, email , and spreadsheets
Able to respond quickly during working hours
Experience with cleaning businesses, BookingKoala, Thumbtack, or CRM systems is a plus

Hours:

Part-time position. Hours may increase as the business grows.

Pay:

Pay will be discussed based on experience.