Quality Control Specialst - Real Estate

Overview:
We’re looking for a detail-obsessed Quality Control Specialist to join our team and help us deliver top-notch real estate media to our clients. In this role, you'll review photos, videos, and virtual media before they go out the door — making sure everything looks polished, professional, and exactly how the client expects it. You'll collaborate closely with our editing team, catch anything that’s “off,” flag necessary changes, and help us maintain a reputation for stunning, consistent work. You’ll also support light client communication when needed — helping make sure small edit requests or updates are handled quickly and professionally. If you have a keen eye for detail, love great visuals, and thrive in a fast-paced environment, you’ll fit right in.

Roles & Responsibilities:
1. Media Quality Assurance:
Review completed photo and video projects using our editing platforms and project management systems.
Check photos, drone photos, virtual twilight images, and videos for anything that needs fixing.
Cross-reference client requests with project notes to ensure custom edits are completed properly.

2. Identify common visual issues like:
Missing light bulbs, power lines, trash cans, stickers on appliances, etc.
Light flares, reflections, blurry images, crooked lines, poor HDR quality, color issues.
Typos in agent branding, missing or wrong logos, shaky video clips, bad audio.
Ensure outdoor shots look natural — especially when sky replacements or virtual edits are involved.
Submit clear, detailed edit requests to the editing team with screenshots and notes when needed.
Double-check edits after corrections are made to ensure everything is finalized correctly.

3. Light Client Support:
Assist with light customer service duties, including responding to client email s or texts about editing needs.
Help coordinate small edit requests and corrections to ensure client satisfaction.
Maintain professional and timely communication with clients when troubleshooting small issues.

4. Collaboration & Communication:
Work directly with the editing team to flag major issues or minor fixes.
Offer clear, constructive feedback and keep everything moving efficiently.
Stay in close contact with the operations team and project managers to meet delivery timelines.

5. Process Improvement:
Keep notes on common errors or recurring issues to help improve our internal processes.
Stay up to date on new editing techniques, tools, and industry best practices.
Help update the QC process regularly based on new learnings or client feedback.

Qualifications:

• 1+ years of experience in quality control, media production, editing, or real estate marketing preferred.
• A strong eye for detail — you notice the small things others miss!
• Basic understanding of photography and videography (composition, lighting, editing basics).
• Familiarity with photo editing platforms (Dropbox, Lightroom, Photoshop, etc.).
• Comfortable using project management systems for tracking tasks and deliverables.
• Clear and professional written communication skills (Slack, email , project notes).
• Ability to work independently, prioritize tasks, and manage fast turnaround deadlines.
• A customer-first attitude and a problem-solving mindset.