Bilingual Healthcare Customer Support Representative (English/Spanish) – Overnight On-Call

POSITION: Bilingual Healthcare Customer Support Representative (English/Spanish) – Overnight On-Call

SALARY: PHP 50,000 per month

SCHEDULE: Full-Time | Remote | Overnight On-Call

We are hiring two representatives for overlapping overnight coverage. Applicants may indicate their preferred schedule:

• Shift 1: 6:00 PM–2:00 AM U.S. Eastern Time
• Shift 2: 10:00 PM–6:00 AM U.S. Eastern Time

Both are eight-hour shifts. Call volume may vary, but representatives must remain available and ready to respond promptly throughout their assigned schedules.

ABOUT THE OPPORTUNITY

We are looking for bilingual customer service professionals to support a growing U.S.-based home healthcare organization serving patients, caregivers, home health aides, and families.

Most calls will involve home health aide–related support, including scheduling questions, caregiver coordination, service updates, call-outs, and other assistance needed by patients, families, or aides.

You will provide overnight support in both English and Spanish by answering questions, coordinating services, documenting requests, and escalating urgent matters when necessary.

This is a great opportunity for someone who is dependable, compassionate, comfortable working overnight hours, and interested in building a long-term career in home healthcare support.

REQUIRED QUALIFICATIONS

• Fluent in English and Spanish, both spoken and written
• At least two years of customer service, healthcare support, or call center experience
• Experience handling inbound customer calls
• Strong verbal and written communication skills
• Comfortable using computers and learning new systems
• Calm, professional, and empathetic when assisting customers
• Reliable high-speed internet
• Quiet and professional work-from-home environment
• Available for one of the listed overnight schedules

HIGHLY PREFERRED

• Healthcare or home healthcare experience
• Experience supporting home health aides, caregivers, or patients
• Patient scheduling or appointment coordination experience
• Medical receptionist or patient intake experience
• Insurance verification experience
• CRM or EMR experience
• Experience supporting U.S.-based businesses

KEY RESPONSIBILITIES

• Remain available and responsive throughout the assigned shift
• Answer inbound calls in both English and Spanish
• Assist patients, family members, caregivers, and home health aides
• Help with scheduling questions, call-outs, and service updates
• Coordinate home health aide–related inquiries
• Document all customer interactions accurately
• Escalate urgent situations to the appropriate department
• Provide friendly, professional, and compassionate support

WHAT WE’RE LOOKING FOR

• Positive and compassionate attitude
• Dependability and responsiveness
• Strong computer skills
• Calm and professional communication
• Good organization and attention to detail
• Ability to learn quickly
• Self-motivation
• Team-oriented mindset

INTERVIEW PROCESS

Applicants should be prepared to demonstrate their English and Spanish communication skills during the interview.

Qualified candidates may also be asked to participate in a brief customer service role-play and discuss their previous experience assisting customers by phone.

TO BE CONSIDERED

Please submit:

• Resume
• OnlineJobs.ph profile link
• One- to two-minute video introduction in English
• One- to two-minute video introduction in Spanish
• Brief summary of your customer service experience
• Preferred shift: 6:00 PM–2:00 AM or 10:00 PM–6:00 AM U.S. Eastern Time

WHAT WE OFFER

• PHP 50,000 starting monthly salary
• Permanent work-from-home position
• Paid training
• Stable, long-term employment
• Career growth and advancement opportunities
• Supportive leadership
• Collaborative team environment
• Opportunity to make a meaningful difference for patients and families

We are looking for someone who takes pride in helping others, communicates with empathy, and can be counted on to provide professional support when needed.

If you are looking for a stable, long-term opportunity with a growing home healthcare organization, we would be happy to meet you.