Customer Service & Operations Specialist

We are seeking a detail-oriented and proactive Customer Service & Operations Specialist to
join our team. This dual-purpose role is the engine of our daily workflow, ensuring that our
customers receive their orders on time and our financial records remain precise. You will be
responsible for the entire lifecycle of an order—from the ---------- nt it’s placed to the ---------- nt the
final payment is reconciled.

Core Responsibilities
Order Fulfillment and Shipping
? Label Creation: Manually create and print shipping labels accurately using carrier
platforms (UPS, FedEx, USPS, etc.).
? Order Processing: Manage daily incoming orders, ensuring precise picking, packing,
and dispatch coordination.
? Logistics Tracking: Monitor outbound shipments from dispatch to final delivery;
maintain organized records of tracking numbers and manifests.
? Problem Solving: Act as the primary point of contact for carriers to resolve delays, lost
shipments, or claims.
? Internal Synergy: Coordinate with Sales and Inventory teams to ensure all orders are
shipment-ready and complete.
Invoicing and Billing
? Revenue Management: Generate and issue invoices immediately upon shipment
confirmation based on sales orders and contracts.
? A/R Management: Monitor accounts receivable aging and proactively follow up on
overdue accounts via phone and email .
? Reconciliation: Apply customer payments and reconcile transactions within the
accounting system to maintain up-to-date account logs.
Reporting and Process Improvement
? Performance Metrics: Submit weekly reports on A/R status, invoice volume, and
shipment summaries.
? Administrative Support: Assist in month-end close activities and provide necessary
documentation for audits.
? Optimization: Identify bottlenecks in the shipping or billing workflows and recommend
efficiency improvements.

Qualifications

? Education: Bachelor’s degree in Business Administration, Supply Chain Management,
Logistics, Accounting or a related field.
? Professional Experience: 5+ years of proven experience in logistics, order fulfillment,
or a specialized role combining operations and billing
? Technical Skills: Proficiency in shipping software (e.g., ShipStation, UPS WorldShip)
and basic accounting/ERP software.
? Attention to Detail: High level of accuracy in data entry; a "measure twice, cut once"
mentality.
? Communication: Strong professional verbal and written communication skills for debt
collection and carrier negotiations.
? Organization: Ability to manage multiple priorities in a fast-paced environment without
letting tasks fall through the cracks.
? Problem-Solving: A proactive approach to resolving shipping discrepancies and billing
disputes.

Schedule & Requirements
? Working Hours: 9:00 AM EST – 5:00 PM EST (Monday – Friday)
? Availability: Must be able to maintain consistent attendance during these core business
hours to ensure daily shipping deadlines are met.