Customer Service Specialist – E-commerce (Amazon & Multi-Brand Group)

Customer Service Specialist – E-commerce (Amazon & Multi-Brand Group)

Location: Remote
Employment Type :Full-time
Working Hours: 8 hours a day as per below

• 10:00 – 14:00 Romanian Time ( 16:00 -20:00 PM PH TIME )
• Preferably a 4 hour overlap with EST ideally 10:00 AM – 14:00 PM EST ( 23:00 - 3:00 PH TIME) Note this is flexible

About Us
We are a fast-growing, 7-figure e-commerce company managing multiple brands across global marketplaces including Amazon, Shopify, and other major platforms. Our team is passionate about creating exceptional online retail experiences that delight customers and drive brand loyalty.

We’re looking for a proactive, detail-oriented, and customer-obsessed Customer Service Specialist to join our team. You’ll play a key role in shaping how our customers experience our brands — ensuring every interaction turns into a 5-star experience.

Responsibilities Include :
Handle and resolve customer inquiries, complaints, and feedback across Amazon, Shopify, and other channels with professionalism and empathy in a timely manner.
Actively work to increase positive reviews and turn negative feedback into positive outcomes through personalized responses and follow-ups.
Take full ownership of the customer support journey from pre-purchase to post-purchase, ensuring consistent satisfaction and retention.
Communicate effectively with internal teams (Operations, Marketing, Fulfillment) to resolve issues and share insights that improve customer experience.
Track key customer service KPIs, identify trends, and suggest improvements to reduce response time and boost brand reputation.
Take initiative in identifying opportunities to enhance systems, processes, and customer communications.
Complete reports related to customer experience, product returns, customer complaints etc

To excel in this role, you must be able / have the following
Minimum of 3+ years of experience in e-commerce customer service - 2 of which must be on Amazon.
Proven experience handling volume customer interactions and maintaining excellent customer satisfaction.
Strong written and verbal English communication skills.
Highly detail-oriented, structured, organized, and able to multitask across multiple brand accounts.
You’re a problem-solver who hits the ground running, figures things out, and makes things better
Familiar with ClickUp, Google Workspace, Shopify, and Amazon Seller Central.
Tech-savvy and comfortable working independently in a remote environment.
A people person who genuinely enjoys helping customers and building long lasting relationships.

Compensation & Benefits
Monthly Salary: USD $700–$800 (based on experience)
Performance-Based 13th Cheque after 6 months of consistent results
Paid Leave: 10 annual leave days + 5 sick days
Opportunity to grow within a 7-figure international e-commerce company

Application Process
1. Complete the short form: ----------
2. If shortlisted, you will be given a 30 minute test task
3.If you make it to the final stage, you will have an interview with the CEO & COO

Important Note
Only apply if you have relevant Amazon customer service experience and a proven track record of managing customer communications in an e-commerce environment. Applications without this experience will not be considered.