Hotel Remote Front Desk and Reservations Specialist

Location: Remote (Philippines)
Hotel Location: Washington, DC, USA
Employment Type: Full-Time & Part-Time Available

About Us
We are a 40-room boutique hotel in the heart of Washington, DC, focused on creating a welcoming, safe, and memorable experience for every guest. Although we're a small team, we operate with high standards and believe that great hospitality starts with great people.

We're looking for dependable, detail-oriented tea ---------- mbers in the Philippines who want to build a long-term career with us. We invest heavily in training, coaching, and ongoing support, and we value employees who are eager to grow with our company.

About the Role
As a Virtual Front Desk & Reservations Specialist, you will become the voice and face of our hotel for guests around the world. You'll be responsible for delivering exceptional customer service, managing reservations, solving guest concerns, and ensuring reservation accuracy—all from your home office.

This is much more than a traditional call center position. You'll combine customer service, administrative work, reservation management, quality control, and remote front desk support to help keep our hotel running smoothly 24/7.
Every interaction is an opportunity to create a great guest experience.

Responsibilities
*Respond professionally to guest email s, text messages, phone calls, and online inquiries.
*Manage reservation bookings, modifications, cancellations, and guest requests using our hotel management system.
*Provide prompt, friendly, and solution-oriented customer service before, during, and after each guest's stay.
*Review reservations for accuracy, including payment information, room assignments, rate verification, and guest details.
*Verify guest identities through our secure pre-arrival verification systems.
*Communicate with on-site staff to ensure smooth daily operations.
*Complete administrative reports and other operational tasks accurately and on time.
*Follow hotel policies and procedures while maintaining guest privacy and professionalism.

What We're Looking For
We're looking for someone who is:
*Friendly, professional, and genuinely enjoys helping people.
*Highly organized with exceptional attention to detail.
*Comfortable multitasking in a fast-paced environment.
*Calm under pressure and confident in solving problems independently.
*Dependable, punctual, and able to work with minimal supervision.
*A strong communicator with excellent written and spoken English.
*Comfortable learning new technology and adapting to new procedures.
*Interested in building a long-term career with our company.

Preferred Qualifications
*Previous experience in hospitality, hotels, travel, reservations, or customer service.
*Call center or remote customer support experience.
*Experience using the MEWS Property Management System is a strong advantage.
*Experience using Microsoft Office, Google Workspace, and other online communication tools.
*Strong computer skills and the ability to quickly learn new software.

Work From Home Requirements
*Reliable high-speed internet connection.
*Quiet, professional home workspace.
*Computer capable of running multiple applications simultaneously.
*Quality headset with microphone.
*Ability to work scheduled shifts consistently.

Schedule
We are currently hiring for the following Eastern Time (US) shifts:
7:00 AM – 3:00 PM ET
3:00 PM – 11:00 PM ET

Both full-time and part-time positions are available, including opportunities that align with both Philippine daytime and overnight schedules.

What We Offer
*Fully remote work from home.
*Comprehensive paid training and ongoing coaching.
*Supportive team environment with approachable management.
*Long-term career opportunities with room for growth.
*Stable scheduling with an established hospitality company.
*A workplace where reliability, initiative, and great customer service are recognized and appreciated.

Our Ideal Tea ---------- mber
Our best tea ---------- mbers are people who take ownership of their work. They don't wait to be told what to do—they look for solutions, communicate clearly, and genuinely care about creating a great experience for every guest. If you're dependable, eager to learn, and want to grow with a company that values long-term relationships, we'd love to hear from you.

How to Apply
Please submit:
1) Your current resume.
2) A brief 4-sentence introduction telling us about yourself, your work experience, and why you're interested in joining our team.