Customer Support Specialist

We're a fast-growing eCommerce brand and we're looking for a sharp, reliable Customer Support Specialist to handle our email inbox and keep our customers happy. This role is for someone who writes clean, friendly, native-level English and can solve problems fast.

What you'll do:

• Reply to customers emails daily (order questions, shipping, refunds, product questions, subscriptions and etc.).
• Handle order issues directly: tracking, address changes, cancellations, replacements.
• Process refunds and resolve disputes calmly and professionally.
• Manage subscription requests (pause, cancel, swap, billing questions).
• Turn unhappy customers into satisfied ones by solving the actual problem, not just deflecting.
• Flag recurring issues, refund patterns, or product complaints so we can fix the root cause.
• Keep response times fast and tone consistent with our brand voice.

Required Skills + Experience:

• Native English skills. Your replies must read like a native speaker wrote them.
• Able to use AI for help (Claude, ChatGPT and etc).
• Understanding of order management, refunds, and subscription apps.
• Calm, empathetic, and professional under pressure, including with angry or confused customers.
• Strong attention to detail.
• Self-managing: you can handle a full inbox without constant supervision.

You will be provided with an SOP to make your work easier and better.

When you apply, send: (1) a short note on your relevant experience, (2) any tools you've used, and (3) one example of how you handled a difficult customer. Also attach you WhatsApp number.