Dispatcher

Job Overview:

The ideal candidate will have at least two years of dispatching experience and be confident managing technicians in the field while coordinating multiple incoming calls and service requests.
This is a remote position based in the Philippines supporting a U.S. company. You’ll be responsible for answering calls, dispatching jobs, managing technician routes, and ensuring smooth daily operations.

Responsibilities:
Field incoming calls and assign jobs to field technicians
Track job progress and provide updates in real time
Communicate with both customers and field staff
Manage technician routes and optimize scheduling
Maintain accurate records in CRM or dispatch software
Prepare and submit daily dispatch summaries

Qualifications:
Minimum 2 years of dispatch experience (required)
Excellent English communication skills (spoken and written)
Strong multitasking and organizational abilities
Stable internet connection and ability to work during U.S. Eastern business hours