Social Media Comment Moderator — Facebook & Instagram (Part-Time, Long-Term)

We are a fast-growing international e-commerce company selling premium consumer products across Europe, North America and Asia.

We spend money every day driving traffic to our Facebook and Instagram ads. Every ad has a comment section underneath it and right now nobody is watching them. Competitors post their links, trolls post insults, and real customers with real problems are never seen by anyone.

We need one reliable person to own this.

This is not a content creation position.
This is not a copywriting position.
This is not a social media manager position.

The Role
Three times per day, you check every new comment and ---------- on our Facebook and Instagram pages, and you do four things:

1. Hide what costs us sales. Competitor links and prices, spam, insults, trolls. You hide, never delete. You never touch a genuine question or a positive comment.

2. Reply to what creates sales. Buyer questions get answered from our library of 156 pre-written replies. You pick the right one. You never write your own.

3. Log every unhappy customer in our Google Sheet. Late delivery, wrong item, refund requests, anything. Our customer service team reads that sheet and contacts them. This is the most important part of the job. Every one you miss becomes a bad review or a chargeback.

4. Handle DMs the same way. Simple questions from the library, everything about orders or payments gets logged and escalated. You will not have Shopify access, that is by design.

At the end of each day you send us a short report: what you saw, what you did, and anything you were unsure about.

IMPORTANT
To confirm that you have carefully read this entire job description, please start your application with the words:

COLD POUR

Applications that do not begin with these words will not be reviewed.

Continue reading carefully, there is more important information below.

Language Requirements
Most of our comments are in Swedish, Danish, Dutch, Norwegian and French.

You do not need to speak any of these languages.

You use DeppL/Chatgpt/claude to understand the comment, then match the situation to the correct pre-written reply. This is a matching job, not a writing job. You never translate anything yourself and you never invent your own replies. That rule has no exceptions.

What We Are Looking For
Excellent written English
Strong attention to detail
The discipline to show up at the same times every single day
Good judgment for the situations our rulebook doesn't cover
Stable internet
Patience, much of this work is repetitive
Previous moderation, community management or customer support experience is an advantage but not required. We will train you.

How You Will Be Measured
Two numbers matter most, and both should be zero:

Unhappy customers you missed
Positive comments or questions you hid by mistake
Working Hours
Part-time. 3 check-ins per day, roughly 40–60 minutes each. About 2–3 hours per day, 7 days per week.

Your hours must cover European daytime, which means a night shift in the Philippines:
09:00 CET (?15:00 PH) · 15:00 CET (?21:00 PH) · 20:00 CET (?02:00 PH)
(we can do other times/adjustments also if discussed later)

We're flexible on exact timing as long as nothing sits unanswered for more than 6 hours during European daytime. Preferably every 3 hours if possible.

Compensation
$2 USD/hour — approximately $130–170 USD/month at 2–3 hours per day

Paid every week · Performance bonuses · More hours and responsibility (higher salary) over time.

We are looking for someone long-term, not someone for one month.

How to Apply
Tell us briefly about yourself.
What hours, in your local time, can you commit to every day?
Are you comfortable with a night shift long-term?
When can you start?
Answer the five questions below.
Interview Questions
1. A comment says: "It's $5.99 on Amazon!" What do you do, and why?

2. A comment says: "I ordered 3 weeks ago and still nothing!! ????" Walk us through exactly what you do, step by step, in order.

3. You see a comment in Danish. Google Translate says the product doesn't work well — but the person also writes that they bought three of them as gifts. How do you handle it, and what makes it different from a normal complaint?

4. A comment says "Works great but the shipping took soooooo long..." - How would you handle it?

5. A instagra ---------- ssage says "Where is my package!!!!????" - How do you handle it?

6. Describe a time you noticed a problem nobody else had spotted. How did you notice it, what did you do, and what was the result?

Short answers are fine. We care about judgment, not length.