Payment Verification Representative

We are seeking a dedicated Full-Time Order Verification Specialist to join our rapidly growing e-
commerce team. With over 500,000 customers and 4,000+ daily orders in the health supplement
industry, we need a focused professional to handle comprehensive order verification for flagged
transactions.

Key Responsibilities

• Contact customers via phone to verify flagged orders (medium-risk, high-risk, or potentially

fraudulent)

• Collect and confirm full customer details including name, address, Credit card Detials and contact information
• Obtain complete card details from customers for verification purposes
• Verify the transaction by obtaining the One-Time Password (OTP) sent to the customer's device
• Confirm the OTP through our verification system
• Handle customer objections and concerns professionally and persuasively
• Document verification outcomes in our system
• Maintain professional communication with customers throughout the process
• Work with daily updated fraudulent order tables to prioritize verification efforts
• Focus exclusively on card collection and verification processes

Requirements

• Excellent English communication skills (both verbal and written)
• Previous experience in customer center, call center, or order verification preferred
• Exceptional persuasion and objection handling skills
• High level of patience and resilience when dealing with difficult customers
• Ability to remain calm and professional when accused of fraudulent activity
• Attention to detail and strong organizational skills
• Ability to handle sensitive customer information with discretion
• Comfortable making outbound calls to customers
• Basic computer skills and ability to navigate verification systems
• Reliable internet connection and quiet workspace
• Ability to handle confidential financial information responsibly

Work Schedule

• Full-time position (40 hours/week)
• Fixed schedule with regular hours
• Must be available during peak business hours

Application Process
Interested candidates should submit their resume along with a brief cover letter explaining why they're suitable for this position.