Operations Manager for Personal Injury Cases

Personal Injury Operations Coordinator (Remote)
About Us
We are a rapidly growing physician-owned interventional pain practice with an established personal injury service line managing more than 1,600 cases and approximately $2 million in annual revenue. We are seeking an organized, analytical, and proactive Operations Coordinator to own the administrative workflow from referral through final payment.
Position Summary
The Personal Injury Operations Coordinator is responsible for ensuring every personal injury case is tracked, followed, documented, and reconciled. This role owns operational workflows, attorney follow-up, financial tracking, and reporting. It is ideal for someone who enjoys building systems, maintaining accurate records, and preventing details from falling through the cracks.
Primary Responsibilities

• Maintain the master database of all personal injury cases.
• Track patient treatment status from referral through discharge.
• Follow up with law firms every two weeks on unresolved cases and document all communications.
• Maintain attorney, insurance, and settlement information.
• Track expected settlements, payments received, and outstanding balances.
• Maintain electronic copies of settlement checks, settlement statements, liens, and supporting documents.
• Identify overdue follow-ups and unresolved cases.
• Prepare weekly KPI reports including active cases, discharged patients awaiting settlement, collections, outstanding receivables, and aging reports.
• Recommend workflow improvements and assist with implementation of SOPs.

Qualifications

• Excellent written and spoken English.
• Strong Microsoft Excel or Google Sheets skills.
• Highly organized with exceptional attention to detail.
• Comfortable managing large datasets.
• Professional email communication.
• Ability to work independently with minimal supervision.
• Reliable high-speed internet and quiet home office.

Preferred Experience

• Healthcare administration.
• Medical billing or revenue cycle.
• Personal injury law firm or medical lien administration.
• STRONG finance background
• Insurance claims processing.
• CRM or workflow software

Success Metrics

• 100% of discharged cases followed up on schedule.
• Zero missed follow-up intervals.
• Accurate financial tracking and complete documentation.
• Weekly reporting delivered on time.
• High data accuracy and prompt identification of discrepancies.

Why Join Us
This is not a traditional virtual assistant position. You will own a critical operational function within a fast-growing medical practice and have the opportunity to improve systems, build processes, and make a measurable impact on revenue and operational excellence.
How to Apply
Please submit:

• Resume
• Brief cover letter
• Summary of your experience managing operational workflows
• Your Excel/Google Sheets proficiency
• Examples of systems or processes you have improved