Weekend Phone Support & Lead Follow-Up VA

#Weekend Phone Support & Lead Follow-Up VA

Saturday and Sunday | 9:00 AM–5:00 PM Eastern Time

JunkMan Jon Junk Removal is hiring a dependable Virtual Assistant to answer incoming phone calls, respond to customer inquiries, and follow up with new leads during the weekend. Check us out: ----------

This is a customer-facing position. You must be comfortable speaking directly with customers in the United States and have clear, professional spoken English.

The required schedule is Saturday and Sunday from 9:00 AM to 5:00 PM Eastern Time. These hours are firm, so please verify what they are in your local time before applying.

Main Responsibilities

• Answer incoming customer phone calls promptly and professionally
• Speak clearly and confidently with customers
• Respond to new leads through phone, text, and chat
• Return missed calls and follow up with customers who have not booked
• Ask the right questions to understand the customer’s junk removal needs
• Collect names, phone numbers, addresses, job details, photos, and scheduling preferences
• Explain our services and general booking process
• Help qualified customers schedule appointments
• Update customer information, lead status, and notes in our CRM
• Monitor conversations and recognize when a manager or tea ---------- mber is needed
• Follow company scripts, pricing guidelines, and established processes
• Provide clear handoff notes to the weekday team

Requirements

• Previous Virtual Assistant, call center, customer service, or phone support experience
• Excellent spoken English
• Clear, easy-to-understand phone voice
• Strong listening and communication skills
• Comfortable speaking with American customers
• Able to sound friendly, confident, patient, and professional on the phone
• Strong written English for text messages and chat conversations
• Reliable computer, headset, and internet connection
• Backup internet and power plan
• Quiet working environment without background noise
• Available every Saturday and Sunday during the required hours
• Able to respond quickly while on shift
• Organized and able to manage multiple calls and conversations
• Comfortable learning software such as Workiz, LeadTruffle, Google Drive, and other online tools
• Able to follow instructions without constant supervision
• Honest, dependable, and punctual

Experience with home-service businesses, lead qualification, appointment scheduling, sales follow-up, CRM systems, or inbound phone support is strongly preferred.

What Success Looks Like

The right person will make sure no weekend call or lead is ignored.

Customers should receive fast, friendly, and professional assistance whether they call, text, or send a chat message. You will be responsible for helping move qualified leads toward booking while making sure customers feel heard and taken care of.

This is not a position for someone who is uncomfortable speaking on the phone. Phone communication will be a regular and important part of the job.

Schedule

• Saturday: 9:00 AM–5:00 PM Eastern Time
• Sunday: 9:00 AM–5:00 PM Eastern Time
• 16 hours per week
• Long-term opportunity for the right person

How to Apply

Please include the following:

1. A brief introduction about yourself
2. Your previous VA, customer service, or phone support experience
3. Any experience following up with leads or scheduling appointments
4. Confirmation that you can consistently work Saturday and Sunday from 9:00 AM–5:00 PM Eastern Time
5. Your internet speed and backup internet plan
6. Your expected hourly rate
7. A voice recording of at least 60 seconds introducing yourself and describing your customer service experience
8. A photo or description of your computer, headset, and workspace

Applications without a voice recording will not be considered.

To confirm that you read the complete posting, begin your application with the words:

“Weekend calls matter.”