Media Operations, Chat & Content Quality Specialist

1. ABOUT THE ROLE

Arc Group is an expanding US media network driven by a culture of operational excellence and top-tier standards. We are looking for an exceptionally sharp, high-performing Media Operations & Content Quality Specialist to join our team.

If you thrive in fast-moving media environments, hold yourself to a high standard of excellence, and take absolute pride in your work, this role is built for you.

2. WHAT YOU’LL DO

High-Volume Live Chat & Support: Manage inbound audience messages and giveaway entries via WhatsApp. Maintain friendly, professional, and rapid responses utilizing message template rotations.

Content Moderation & Quality Review: Review incoming raw video clips and user-submitted content from live viewers with an uncompromising standard of excellence. Filter out low-quality files, text tipsters directly to verify real-time details, and submit viable assets for production.

Content Curation & Light Video Editing: Grab finalized clips from our editing pipeline, apply standard network watermarks, trim and optimize video formatting, and publish engaging WhatsApp Status updates.

Real-Time Data Monitoring & Management: Continuously update daily tracking sheets, logging key engagement metrics (status views, message response counts, active tipster threads) so data is always 100?curate.

Pipeline Routing & Shift Hand-Offs: Route approved media files to our US video editors via Slack and deliver detailed shift-end hand-off logs to guarantee smooth transitions between pod operators.

3. SKILLS & QUALIFICATIONS

Top-Tier Communication & Support: Exceptional written English skills with a knack for fast-paced live chat, community moderation, and customer service under pressure.

Content & Media Savvy: Prior experience in social media management, basic video trimming/watermarking, and a strong eye for top-tier content quality review.

Excellence in Precision & Data: High precision when logging operational metrics and strict adherence to workflow rules without skipping steps.

Tech Stack Proficiency: Skilled in using Google Chrome desktop setups, Slack workspaces, Google Sheets/Excel, and basic media editing tools.

Dedicated Full-Time Commitment: This is a strictly full-time role requiring 100% focus and dedication to excellence. We do not accept candidates who hold multiple jobs or handle side clients.

Fixed Shift Availability (40 hours/week, 5 days straight):
Shift A: Sunday night – Friday morning (7:00 PM – 4:00 AM PH Time)
Shift B: Monday morning – Friday afternoon (3:00 AM – 12:00 PM PH Time)

4. COMPENSATION & BENEFITS
Hourly Rate: $4.00 – $6.00 USD per hour (Based on chat operations speed, data tracking accuracy, and media experience).

Guaranteed Schedule: Fixed 40 hours per week on a reliable shift schedule.
Weekly Payouts: Direct payments via Wise every week.
Long-Term Growth: Opportunity for salary scaling and operational leadership as our US network grows.

5. HOW TO APPLY (STRICT REQUIREMENTS)
To demonstrate your dedication to excellence in a remote setup, your application must include direct links to all required items below. Incomplete applications will not be reviewed. Only top-tier, shortlisted candidates will be contacted.

Subject Line: Change your application subject line to: [Media & Chat Operations Specialist - Your Full Name]

In your message, provide direct viewable links (e.g., Google Drive, iCloud, for the following:
Updated Resume / CV (Ensure permissions are set to "Anyone with the link can view")
Laptop/PC Specifications (Screenshot showing RAM, Processor, and OS)
Internet Speed Tests (Screenshots showing Mbps for both Main and Backup connections)
Dedicated Workspace (Photo)
Backup Power Source (Photo/Proof of UPS, Power Station, Generator, solar setup, etc.)