Client Care & Marketing Coordinator

Be the first impression of a growing Canadian home inspection company.

Do you genuinely enjoy helping people? Are you friendly, organized, detail-oriented, and excited about creating exceptional customer experiences?

We're looking for someone who will become an important part of our team...answering client calls, coordinating appointments, helping us grow our business through marketing and social media, and providing outstanding support to our clients.

Buying a home is one of the biggest financial decisions most people will ever make. We believe every client deserves to feel welcomed, cared for, and confident from their very first interaction with us.

If you enjoy talking with people, solving problems, staying organized, and creating engaging content, we'd love to hear from you.

Excellent spoken and written English, a warm and professional phone manner, and a positive attitude are the most important qualifications for this role.

About Us
Level Ground Home Inspections is a growing home inspection company located on beautiful Vancouver Island in British Columbia, Canada.

We help home buyers make informed decisions by providing thorough, honest, and easy-to-understand home inspections before they purchase a home.

Our business is built on integrity, professionalism, attention to detail, and exceptional customer service. We're looking for someone who shares those values and wants to grow with us for years to come.

About the Role
This is much more than a traditional virtual assistant position.

You'll often be the first person our clients speak with, helping them feel comfortable and confident while scheduling one of the most important services they'll purchase during the home-buying process.

When you're not assisting clients, you'll help us grow our business by creating social media content, organizing marketing materials, supporting administrative tasks, and helping us continually improve our customer experience.

We're looking for someone who wants a long-term opportunity and enjoys taking on new challenges as our business grows.

Most client calls take place during business hours in British Columbia, Canada (Pacific Time), so you'll need to be available during those times.

Client Care Responsibilities
Answer incoming phone calls from home buyers, home sellers, and real estate agents.
Provide a warm, friendly, and professional first impression.
Schedule home inspections using our booking software.
Gather client information accurately.
Answer general questions about our services (training provided).
Send confirmation email s.
Coordinate appointments and calendars.
Respond to client email s.
Follow up with prospective clients when appropriate.
Deliver an exceptional customer experience from the first call to the completed inspection.
Marketing & Administrative Responsibilities

When client care responsibilities are caught up, you'll help us grow our business by:
Creating engaging Facebook and Instagram content.
Designing graphics using Canva.
Scheduling social media posts.
Repurposing existing content into multiple posts.
Helping create educational content from inspection photos and videos.
Updating our CRM and maintaining accurate client records.
Assisting with additional marketing and administrative projects as our business grows.

We'd Love to Hear From You If You...
Speak fluent English with a clear, friendly, and confident phone manner.
Write excellent English with strong grammar and spelling.
Genuinely enjoy talking with people.
Are dependable, organized, and proactive.
Have exceptional attention to detail.
Enjoy solving problems.
Like creating social media content.
Have a reliable computer, high-speed internet, and a quiet workspace.

Personality, professionalism, and reliability are the most important quality, over experience.

No home inspection experience is required. We'll teach you everything you need to know.

Compensation
$5/hour
Performance bonuses as you grow with the company.
Opportunities for increased responsibilities, additional hours, and higher compensation over time.

We're looking for someone who wants to build a long-term working relationship, not just complete short-term tasks.

Why Join Us?
We're building something special.

We believe in treating both our clients and our team with honesty, kindness, and respect.

You'll work directly with the owner of a growing business where your ideas are valued, your contributions matter, and your role will continue to evolve as we grow.

If you're looking for a long-term opportunity where you can make a real impact, we'd love to meet you.

How to Apply
For the first round of applications, we're only asking for one thing.

Please record a 1–4 minute video introducing yourself.

In your video, please:

Begin by saying "Hello Level Ground."
Tell us your name and where you live.
Tell us why you're interested in this opportunity.
Tell us why you believe you'd be a great fit for this role.

Please upload your video to Loom (it's free) and include the Loom link with your application. Also, email the Loom link to ---------- with the subject line Level Ground.

Don't worry about creating a perfect or highly edited video. We're simply looking to get to know you, hear your communication style, and see how you would represent our company when speaking with clients.

If you're selected, we'll invite you to the next stage of the hiring process.

We look forward to meeting you!