Sales closer and customer service for house cleaning (US)

JOB DESCRIPTION:
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If you are not willing to do what I ask you to do for the first step (do a real mock call recording), do not apply!
WHY do I need to give position easily to people who not even try.

This is a script. follow the script exactly and make sure you don't sound like reading or robot and no umm emm ....
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Opener Always answer with a smile, it matters! ????
(Wait for : This call is being recorded) Hi this is ________ with Sunyhome cleaners. Is this _______? Hey ______ (name), we saw that you requested a quote for a professional home cleaning and I’m just responding to that request. (SET FRAME) So typically how these calls go is I’m going to ask you some questions about your home. Once I get all of that information, I can provide you with an exact quote - sound good?
Information Gathering:______________________________________________________________
Before we get started, let me confirm your email address… it’s ---------- is that correct? And what is the zip code of the home so we can check if we service this area.
Okay perfect, now how many bedrooms and bathrooms is your home? Do you know the square footage or should I look that up for you?

Do you have any pets in the home?

While I put your information in our system, NAME, I’d love to know what made you reach out to us today?
(If answer isn’t showing a clear problem we can solve) Is there anything specifically or a special occasion you need the cleaning done for?
(be empathetic to their needs, short response sentence here)

I’m working on that quote for you right now, but What date are you looking to get this cleaning done by?
(If they do not give an exact answer: Do you have a preferred day of the week?)
Okay, we’re pretty booked up over the next month, but let me check if that day is available for you.

When was the last time you had your home professionally cleaned?
If it’s been within the past few months, ask “Out of curiosity, what happened to your previous cleaner?”

On a scale from 1-10, NAME, 1 being your house is absolutely perfect and spotless and 10 being it’s really dirty, maybe lots of dust, build up, grease, or grime, where would it fall from 1-10?

Diagnose:
Got it NAME, and just so I’m clear…Your home is ____ bedroom/s and ____ bathrooms. It’s a _______sq foot home. You have ____ pets. It has not been professionally cleaned in ____ month/s. It’s a ____ on the scale from 1-10. Was that all correct? Just making sure.

Pitch
Perfect, so I know you said you have [Problem], so what we are going to do is go in there and do a really thorough deep clean and make sure the place looks AMAZING from top to bottom. We clean every single room from the light fixtures all the way down to scrubbing the baseboards. We’re gonna take care of this for you [DAY/DATE] so you don’t have to stress or worry about doing this yourself and all of that is going to be just [Price]. ??(STOP TALKING after delivering price)??
Customer agrees to booking:
Okay sounds good, let’s get the rest of your information so we can get you on our schedule.
On the _______ (date) would 9:30 work for you? Perfect
What is the address we will be doing the cleaning for you?
Got it, and we will just need a card on file to get you on our schedule. (stay quiet)
ONLY If they seem concerned about giving a card on file:
So we won’t be charging you until the cleaning is completely done. There will be 24 hour in advance hold on the funds. But only once the cleaning is completely done will we put the charge through.
Customer says okay. Get all card information
Okay perfect. 2 last questions for you, what type of flooring does your home have?
And what would the parking look like for our cleaners?
If apartment ask: Is there any visitor parking?
Is there any street sweeping that day?

***Okay perfect, name, your booking is confirmed. On the confirmation email there is some important information you should read to prepare you for your service.
Also, when our cleaner has completed the job, someone should be present to do a thorough walk through with our cleaner to make sure everything is to your satisfaction before our cleaner leaves. Would that be YOU doing the walkthrough? Or should we expect someone else to be there? (customer answers) (If they are busy, ask them to find someone who can do the walkthrough) Okay perfect. Please make sure you take your time to assure everything is to your satisfaction before the cleaner leaves as we do promise a 100% satisfaction guarantee before the cleaner leaves.
Other than that—you’re all set! If you have any other questions please feel free to reach out to us! We look forward to cleaning your home! and I hope you have a wonderful day!

(If they mentioned previously that they have lots of mess in the home, we need to set expectations for them to take some time to declutter for us so we can get a good cleaning done for them. Say something like this:)
Perfect, [Name]! We’re looking forward to cleaning your home on [date]. If there are any areas you’d like us to focus on that have piles of clothes, toys, or other items, we kindly ask that those be moved aside beforehand so our team can deliver that professional detailed deep clean.
Other than that—you’re all set! If you have any other questions please feel free to reach out to us! We look forward to cleaning your home! and I hope you have a wonderful day!

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*Sales Closer and Operations
**Answer and call leads (calls/messages)
**Be an expert at closing bookings (including pricing objection handling)
**Help with customer support

You MUST:
*Have sales/closing experience
*Speak clear, confident English
*Be able to effectively follow a script while still thinking fast when necessary
*Handle objections on your own

Do NOT apply if:
*You are not confident to deal with pricing objections
*You get stuck when customers push back
*You are not willing to follow instructions

To Apply:
*Send a short audio or video of a mock call along with your CV or resume to my what's up: ----------