Operations Systems Coordinator | Jobber Experience Preferred

About Us

We are a fast growing home service company based in Indianapolis, Indiana, USA.

We provide handyman and general contracting services to homeowners and are building a highly organized, technology-driven operation.

This is not a typical position. We are looking for someone to become a key member of our operations team, help build our systems, and grow with the company long-term.

• Work During Philippine Daytime Hours
• No overnight shift is required.

This position is designed to be completed during normal daytime hours in the Philippines while our U.S. team is offline.

Your primary responsibility will be to organize, document, and improve our operations so the business is prepared before our team begins work each morning in Indiana.

Occasional meetings with the U.S. team may be scheduled in advance, but regular U.S. business-hour availability is not required.

This Position Is Ideal for Someone Who Has Supported

• Pressure washing companies
• HVAC companies
• Plumbing companies
• Electrical companies
• Landscaping companies
• Handyman companies
• Roofing companies
• General contractors
• Other U.S. field-service businesses

Experience with Jobber, technician scheduling, dispatching, field-service administration, or home-service operations is strongly preferred.

Responsibilities

You will help organize and improve the systems that keep our business running.
Your responsibilities will include:

• Managing and organizing our Jobber CRM
• Maintaining accurate customer, job, and service records
• Creating and updating Standard Operating Procedures
• Organizing Google Drive and company documentation
• Documenting business processes and checklists
• Preparing information and projects for the next U.S. business day
• Supporting additional operational projects as the company grows

This role is focused more on building and improving systems than manually completing work that software can automate.

A Typical Day
A typical day may include:

• Reviewing Jobber for incomplete or disorganized information
• Updating a standardized service pricing sheet
• Turning written instructions into a clear SOP
• Improving a Jobber workflow or automation
• Organizing company files and documentation
• Researching a better software tool or operational process
• Preparing a summary of completed work, open questions, and recommendations

By the time our U.S. team begins work, the administrative and systems work should be organized and ready for review.

Preferred Experience
We are especially interested in candidates who have used:

• Jobber
• CompanyCam
• Google Workspace
• Slack
• Dialpad
• Google Maps
• FleetSharp or Fleetio
• Microsoft Office
• Other field-service CRM software

Comparable experience with ServiceTitan, Housecall Pro, Service Fusion, FieldPulse, or similar software is also valuable.

Who We Are Looking For

You may be a strong fit if you:

• Love organization and structured systems
• Notice small details others miss
• Think ahead instead of waiting for instructions
• Take ownership of your work
• Enjoy documenting and improving processes
• Learn new software quickly
• Communicate clearly
• Work well without constant supervision
• Are dependable and looking for a long-term career

We value people who do more than complete tasks. We want someone who recognizes inefficient processes and helps improve them.

Ideal Candidate

You have previously worked for a U.S.-based home service or field-service company and understand how customer records, scheduling, dispatching, technicians, routes, jobs, and CRM systems work together.

You are comfortable taking information from the owner or operations team and turning it into:

• SOPs
• Checklists
• Pricing sheets
• Templates
• Jobber workflows
• Organized company documentation

Compensation and Growth

• $6–$8 USD per hour depending on experience
• Full-time position
• Paid training
• Performance-based raises
• Performance bonuses
• Long-term career growth
• Opportunity to train and eventually help manage future tea ---------- mbers

We prefer to promote from within whenever possible.
As the company grows, this position may develop into a senior operations or team leadership role supporting multiple businesses.

Bonus Experience
Additional consideration will be given to candidates with experience in:

• Dispatching field technicians
• Route planning
• Jobber automations
• SOP creation
• Pricing-sheet development
• Google Workspace administration
• AI tools such as ChatGPT, Gemini, or Claude
• Process improvement
• Home-service administrative operations

How to Apply
Please include all of the following:

1. Your resume.
2. A two- to three-minute Loom or Google Drive video introducing yourself.
3. A description of your experience working with a U.S. home service or field-service company.
4. The CRM and field-service software you have used.
5. One example of a process you improved at a previous company.
6. The AI tools you currently use and how you use them.
7. Your desired hourly rate.
8. The word Blueprint in the first line of your application.

Applicants who do not follow these instructions will not be considered.