OPERATIONS AND CLIENT SUCCESS COORDINATOR

OPERATIONS AND CLIENT SUCCESS COORDINATOR
Remote Part Time Virtual Assistant

Company: Sparkle360 Housekeeping LLC

Position Type: Remote Part Time 20 to 25 hours per week

Schedule: Flexible schedule with availability during US business hours

Pay: $5 to $8 USD per hour based on experience and skills with opportunities for bonuses and growth

ABOUT SPARKLE360 HOUSEKEEPING LLC

Sparkle360 Housekeeping LLC is a growing residential, commercial, and short term rental cleaning company based in Michigan, USA.

We are committed to providing exceptional cleaning services, outstanding customer experiences, and making a positive impact in our community.

We are looking for a reliable, organized, and motivated remote tea ---------- mber who wants to grow with our company long term.

This is not just a virtual assistant position. We are looking for someone who wants to become an important part of our operations team and help us continue building a successful company.

POSITION OVERVIEW

The Operations and Client Success Coordinator will support daily business operations by assisting with scheduling, customer service, marketing, financial organization, team communication, and administrative tasks.

The ideal candidate is proactive, detail oriented, organized, and enjoys solving problems. You should be comfortable managing multiple priorities and communicating professionally with clients and tea ---------- mbers.

This position has the opportunity to grow into a leadership role as the company continues expanding.

OUR CORE VALUES

Integrity

We do the right thing even when no one is watching. We value honesty, trust, and accountability.

Excellence

We do not settle for average. We strive to provide five star service and exceed expectations.

Reliability

Our clients and team depend on us. We communicate clearly, show up, and follow through.

Teamwork

We support each other and believe great results come from working together.

Growth Mindset

We are always learning, improving, and finding better ways to serve our clients.

Customer First

We create lasting relationships by providing exceptional communication and service.

Attention To Detail

The small details matter. We take pride in quality, accuracy, and organization.

Community Impact

We believe in giving back through nonprofit cleanings and community support.

JOB RESPONSIBILITIES

Scheduling and Operations

Manage daily cleaning schedules using ZenMaid

Coordinate schedule changes and updates

Assign jobs to cleaning tea ---------- mbers

Prepare daily dispatch notes and job instructions

Communicate with cleaners throughout the day

Monitor completed jobs and assist with quality control

Track supplies and inventory

Help improve company systems and procedures

Customer Service

Respond to customer email s, text messages, website inquiries, and social media messages

Answer customer questions professionally

Schedule cleaning appointments and estimates

Follow up with leads and customers

Handle customer concerns and find solutions

Request customer reviews

Maintain strong client relationships

Marketing and Business Growth

Create and schedule social media posts

Manage Facebook and Instagram content

Assist with Google Business Profile updates

Create marketing materials using Canva

Assist with email marketing campaigns

Research potential clients and business opportunities

Build lead lists for property managers, Airbnb hosts, commercial offices, and local businesses

Assist with cold email outreach and follow ups

Sales Support

Respond to cleaning inquiries

Help organize estimates and customer information

Follow up with potential customers

Track leads and sales opportunities

Financial Administration

Assist with QuickBooks tasks

Create and organize invoices

Track payments

Follow up on outstanding invoices

Organize receipts and expenses

Assist with payroll preparation

Create weekly business reports

Recruiting and Team Support

Post job openings

Review applicants

Schedule interviews

Assist with employee onboarding

Organize training documents

Maintain employee records

Weekly Tea ---------- etings

Attend weekly company meetings

Take detailed meeting notes

Create meeting summaries

Document action items and responsibilities

Follow up on completed tasks

Keep company information organized

REQUIRED SKILLS

Excellent English communication skills written and verbal

Strong organization skills

Attention to detail

Ability to multitask

Professional customer service skills

Ability to work independently

Reliable internet connection

Strong computer skills

PREFERRED EXPERIENCE

Virtual assistance

Customer service

Scheduling

Social media management

Canva

QuickBooks

Google Workspace

Microsoft Office

CRM systems

ZenMaid or similar scheduling software

WORK EXPECTATIONS

You must be:

Reliable and dependable

Available for regular communication

Comfortable receiving feedback

Willing to learn new systems

Interested in a long term position

HIRING PROCESS

Step 1 Application Review

Please submit:

Resume

Short introduction about yourself

Previous experience

Availability

Why you believe you are a good fit for Sparkle360

Step 2 Skills Assessment

Qualified applicants may complete a short test to evaluate:

Communication skills

Organization

Problem solving

Attention to detail

Step 3 Video Interview

We will discuss:

Your experience

Your skills

Your availability

Your career goals

How you align with our company values

Step 4 Paid Trial Period

Selected candidates may complete a paid trial period to demonstrate their ability to:

Manage administrative tasks

Communicate with customers

Assist with scheduling

Complete marketing assignments

GROWTH OPPORTUNITIES

Sparkle360 is growing and we are looking for someone who wants to grow with us.

Future opportunities may include:

Increased hours

Performance bonuses

Operations management responsibilities

Leadership opportunities

HOW TO APPLY

Please include the phrase Sparkle360 Growth Mindset in your application so we know you read the full posting.

We are excited to find a dependable tea ---------- mber who wants to be part of something meaningful and help us continue building an amazing company.