Experienced Short-Term Rental Property Manager — Airbnb, VRBO, Booking.com & Hospitable

We are hiring an experienced Short-Term Rental Property Manager to take full responsibility for the daily management and performance of our vacation rental properties.
This is not an entry-level virtual assistant position. We are looking for someone who already has hands-on experience managing short-term rental properties and understands the complete guest and property management process.
Hospitable experience is required and will be a major priority during the hiring process.
Main Responsibilities

• Manage property listings on Airbnb, VRBO, ---------- , and other short-term rental platforms
• Manage all reservations, calendars, availability, minimum stays, and booking restrictions
• Use Hospitable to manage guest communication, automated messaging, tasks, calendars, and property operations
• Respond quickly and professionally to guest inquiries and convert inquiries into confirmed bookings
• Communicate with guests before booking, before arrival, during their stay, and after checkout
• Send check-in instructions, access information, house rules, and checkout instructions
• Handle reservation changes, cancellations, refunds, special requests, and guest complaints
• Resolve guest issues independently and escalate serious matters when necessary
• Coordinate cleaners and confirm that every property is ready before guest arrival
• Schedule maintenance, repairs, inspections, and emergency service calls
• Follow up with cleaners and contractors to confirm that assigned work has been completed
• Monitor property supplies and arrange restocking of essential guest items
• Review property photos, descriptions, amenities, pricing, and listing information for accuracy
• Manage guest reviews and maintain strong property ratings
• Respond professionally to both positive and negative reviews
• Monitor occupancy, nightly rates, booking performance, and property revenue
• Adjust pricing and availability based on demand, seasonality, local events, and occupancy
• Prevent double bookings and maintain accurate calendars across all platforms
• Maintain organized records of reservations, maintenance issues, expenses, and guest i ----------
• Prepare regular reports on bookings, revenue, occupancy, guest issues, maintenance, and property performance
• Identify operational problems and recommend improvements
• Be available to respond to urgent guest and property issues during evenings, weekends, and holidays when required

Required Experience and Skills

• Proven experience managing short-term rental or vacation rental properties
• Strong working knowledge of Airbnb, VRBO, and ----------
• Strong practical experience using Hospitable
• Experience managing guest communication and automated messaging
• Experience coordinating cleaners, maintenance teams, and contractors
• Ability to handle difficult guests, complaints, cancellations, and emergencies
• Strong understanding of reservation management, calendars, pricing, and occupancy
• Excellent written and spoken English
• Professional communication and customer service skills
• Strong organization, attention to detail, and follow-through
• Ability to work independently without constant supervision
• Ability to manage multiple properties, reservations, and guest conversations at the same time
• Reliable computer, stable internet connection, and quiet working environment
• Availability to work according to U.S. time zones

Experience with PriceLabs, Turno, Guesty, Hostaway, OwnerRez, or similar tools is a strong advantage.
Performance Expectations
The selected manager will be expected to:

• Respond to guests promptly
• Maintain accurate booking calendars
• Keep properties ready for every arrival
• Reduce guest complaints and operational mistakes
• Maintain strong reviews and property ratings
• Increase occupancy and booking conversion
• Communicate clearly with the owner and service providers
• Take ownership of problems and follow them through until they are resolved

How to Apply
Please send the following information:
A brief introduction
Your experience managing short-term rental properties
The number of properties you have managed
Your specific experience with Hospitable
Your experience with Airbnb, VRBO, and ----------
Other property management tools you have used
An example of a difficult guest or property issue you successfully resolved
Your availability and preferred working hours
Your expected hourly or monthly compensation
Only applicants with relevant short-term rental management experience will be considered.