Brand Support Specialist - Toys and Games Industry

About the Role

Seller Fuel (dba Toy Launch) is hiring a Brand Support Specialist to support our Brand Success Managers in managing Amazon and Shopify clients.

You'll be part of a collaborative support team, working directly with a Brand Success Manager to co-manage client accounts.
You'll handle reporting, data analysis, and backend coordination, so your Brand Success Manager can focus on client strategy and growth.

We need someone who can start right away and hit the ground running. This role is best suited for someone who already knows agency workflows and needs minimal training.

What You'll Do

• Send weekly status updates to assigned clients, summarizing key wins, progress, and next steps
• Audit client accounts daily, monitoring sales, performance metrics, ads, and listings
• Prepare restock and inventory recommendations using account data and sales velocity trends
• Respond to client inquiries in ClickUp and coordinate with internal teams (Creative, PPC, Catalog) to ensure follow-through
• Attend client or internal meetings, take notes, and send concise meeting summaries
• Handle admin and operational groundwork for your paired Brand Success Manager
• Prepare reports and summaries ahead of client meetings
• Collaborate cross-functionally with Creative, SEO, Catalog, and PPC teams

What We're Looking For

• At least 1 year of agency experience, ideally supporting Amazon or Shopify clients
• Strong familiarity with Amazon Seller Central and spreadsheets (Google Sheets / Excel)
• Solid written and verbal English communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities
• Comfortable with ClickUp or similar project management tools
• Able to start immediately with minimal ramp-up time
• Positive, proactive, and thrives in a fully remote team environment
• Able to work US business hours (PST overlap required)
• Personal computer with at least 16GB RAM and Ryzen 5 / i5 12th Gen or above
• Dual monitor setup
• Stable internet connection (minimum 100 Mbps)
• High-quality microphone and camera (must be on during meetings)

!!! Agency experience is required. Priority given to candidates ready to start now !!!

Perks & Work Setup

• 100% remote work
• Work closely with experienced Brand Success Managers in a collaborative, supportive culture with room to grow
• Monthly virtual happy hour events and an annual in-person retreat in the Philippines
• Monthly wellness challenge with prizes
• Quarterly bonus of up to 25% of your monthly salary based on performance
• 15 paid time-off days per year (120 hours), accruing monthly
• Paid holidays throughout the year
• Health benefits (HMO) after the probationary period
• Annual reimbursement of up to $200 for approved work-related tools (monitor, headset, etc.)
• A culture where Fun, Upbeat, Efficient, and Limitless aren't buzzwords. They're how we work

About Seller Fuel & Toy Launch

Seller Fuel helps eCommerce entrepreneurs grow and scale while making a meaningful impact.
Our in-house brand, LakiKid, supports children with Autism, ADHD, and Sensory Processing
Disorder. Our products appear in over 300 U.S. venues, from NBA arenas to classrooms,
through partnerships with KultureCity's Sensory Inclusive Initiative.

How to Apply

Please follow these steps:

Step 1: Use exactly 7 Apply Points when submitting your application on OnlineJobs.ph.

Step 2: In your first reply (before we send the formal application form), include:

1. Years of agency experience, and which platforms (Amazon, Shopify, or both)
2. Number of Amazon accounts you've managed or supported simultaneously, and your primary responsibilities
3. One brand or project you helped improve on Amazon or Shopify (describe results, no client names if under NDA)
4. Your availability and preferred working hours, confirming PST overlap
5. Why you'd thrive working with toy & game brands on Amazon
6. Expected monthly salary (USD)
7. One fun fact about yourself

Step 3: Please attach your CV / resume or include a link (Google Drive, Dropbox, etc.)

!!! Only applicants who follow these instructions will receive the application form link.
If you can't meet these steps, we won't provide the form. !!!

Join a team where communication drives trust, support builds success, and your work directly impacts how top toy & game brands grow on Amazon.