Chief Operating Officer (COO) – Meta / Facebook Asset Operations

About the Business
We are a fast-moving, US-based digital marketing infrastructure agency. We focus strictly on the Facebook /Meta ecosystem—specifically managing, sourcing, and providing Facebook advertising assets (Business Managers, Pixels, farmed profiles, and proxies) for e-commerce clients. Our community and client support run heavily through ---------- . We operate a lean remote team and are looking for a highly capable operational leader to stabilize workflows and eliminate bottlenecks.

The Role
You will serve as the operational backbone of the company, stepping in to organize, restructure, and manage our daily Facebook asset supply chain. This is an outcome-driven management role where you will oversee daily workflows, enforce deadlines, and ensure the team is aligned. You will have the authority to mandate end-of-day (EOD) reporting across the entire remote staff and will coordinate directly with our finance department for FB asset procurement and our senior technical lead for ticket escalations.

Key Responsibilities

Supply Chain Management: Coordinate with our purchasing team and external vendors to maintain a continuous, uninterrupted supply of stable digital assets (Profiles, Pixel BMs, Advertising BMs).

Team Accountability: Assign daily tasks, enforce operational deadlines, and track EOD reporting compliance across the remote team.

Process Engineering: Map out existing workflows, identify inefficiencies, and document robust Standard Operating Procedures (SOPs) to resolve operational breakdowns.

Ticket Resolution: Actively manage and clear ---------- support ticket backlogs, ensuring clients receive fast, structured resolutions.

Executive Alignment: Lead a mandatory weekly sync with the Founder to review server health, operational metrics, and immediate bottlenecks.

Hard Skills

Proven operational management experience within a digital B2B or digital media environment.

Deep familiarity with ---------- server architecture and ticket-based support systems.

Experience mapping business processes and documenting technical SOPs.

Familiarity with digital asset procurement, supplier integration, and inventory tracking.

Soft Skills

Decisive Leadership: Comfortable enforcing accountability and managing senior remote tea ---------- mbers.

Highly Organized: Ability to turn scattered tasks and ticket backlogs into a structured, repeatable machine.

Execution-Focused: A self-starter who operates on outcomes and problem-solving, not just tracking hours.

Adaptable: Resilient in a fast-paced environment where digital platforms frequently change rules or require rapid troubleshooting.

How to Apply
Please reply with your resume and a brief cover letter. To demonstrate your qualifications, please provide at least one specific example of how you have previously stabilized a digital supply chain, managed a remote team, or organized a complex ---------- server.