Scheduling/Staffing Coordinator

Work Schedule: Monday–Friday, 8:00 AM – 4:30 PM EST (that's 8:00 PM – 4:30 AM Philippine Time). This is a genuine night-shift commitment — please confirm you can sustain this schedule long-term before applying.

About You

You enjoy solving puzzles — a last-minute call-off is a challenge, not a crisis, and you stay level-headed while you fix it.

You have world-class written and spoken English. You'll be on the phone constantly with U.S. clients, families, and case managers — confident, clear, professional phone communication is non-negotiable, not a nice-to-have.

You have a sharp eye for detail and like things organized, accurate, and compliant — the kind of person who catches the error before it becomes a problem.

You're a natural completer who finishes what you start and doesn't let things slip.

You're a little competitive and like hitting targets — especially ones that contribute to team success.

You're willing and able to learn U.S. geography — specifically Delaware — well enough to make smart scheduling and routing decisions. We'll teach you; you bring the discipline to actually learn it.

About Us
We are a home care agency dedicated to compassionate, respectful, and professional service. We believe life is about living, not just existing — and that everyone deserves the dignity of care in the comfort of their own home. We deliver on that belief by providing the best care to clients in the communities we serve.

The Role
The Scheduling/Staffing Coordinator maximizes the efficiency and hours our caregivers deliver to our clients. You'll own the daily schedule: booking home visits for field staff, filling call-offs quickly, and keeping clients, caregivers, case managers, and office staff informed and coordinated. When schedules run smoothly, clients get consistent care and caregivers get reliable hours — you make that happen.

This is a high-caliber, well-compensated role. We're not looking for a generic VA — we're looking for someone who's genuinely excellent at this and will be paid accordingly.

Requirements

Minimum 5 years of scheduling/staffing coordination experience specifically within a home care agency (required) — this means coordinating field staff visiting clients in private homes, not assisted living facility scheduling and not generic staffing agency placement work

Hands-on experience with home care scheduling software (AlayaCare, WellSky, or similar) and managing multiple schedules simultaneously

Proficiency with Microsoft Office (Word, Excel, Outlook)

Excellent spoken and written English — near-native fluency required; phone screening will specifically assess verbal communication

Willingness and ability to quickly learn U.S. geography, specifically the Delaware service area, as it's central to daily scheduling decisions

High attention to detail and the ability to multitask in a fast-paced, compliance-sensitive environment

Proactive, problem-solving mindset

Healthcare certification (RN, CNA, or similar) is a plus

Responsibilities

Ensure accurate and appropriate scheduling for clients and staff.

Manage calls from patients and field staff regarding scheduling issues.

Enter and maintain accurate information in the Home Care operating software (AlayaCare).

Communicate professionally with clients, family members, and staff.

Document and maintain schedule notations timely to ensure compliance.

Provide staffing coverage for call-offs and monitor clock-in/out accuracy of field staff.

Answer incoming calls promptly and pleasantly.

Relay information from referral sources, clients, family members, and case managers to appropriate personnel.

Document and report client or staff concerns.

Maintain accurate documentation in client and personnel files.

Adhere to company-wide and specific performance standards.

Collaborate with tea ---------- mbers to identify opportunities to improve service delivery.

Identify and proactively address scheduling challenges and process improvements.

How to Apply (Read Carefully)

We use structured systems and automation heavily, so attention to detail matters — starting with your application.

Step 1: Apply through OnlineJobs.ph

Step 2: In your application message, mention this EXACT role: Scheduler

Applications that do not follow these instructions exactly will not be considered.