Head of Ecommerce Growth & Operations

About the Role
We're looking for an experienced ecommerce operator to work directly with the founder of an established direct-to-consumer Shopify brand.

We've built a profitable direct-to-consumer wristwatch business through great products, exceptional customer service, and a loyal customer base. We've reached a stage where the next phase of growth requires an experienced operator who has successfully helped ecommerce businesses scale beyond their current stage.

As our Head of Ecommerce Growth & Operations, you'll serve as the founder's operator and strategic thought partner. Your mission is to accelerate the company's growth while making it increasingly less dependent on the founder's day-to-day involvement. You'll identify opportunities that improve revenue, profitability, operational efficiency, and the long-term strength and value of the business. You'll lead high-impact initiatives, improve systems, and help shape the company's next stage of growth.

Strategic Growth

• Identify bottlenecks, inefficiencies, and growth opportunities across the business.
• Own high-impact initiatives from idea through execution.
• Research, validate, and implement new growth opportunities.
• Launch and optimize new products, partnerships, growth initiatives, and expansion opportunities.
• Continuously bring forward new ideas to strengthen the business over the long term.
• Turn strategic priorities into actionable execution plans and ensure they get completed.
• Monitor industry trends, competitors, and emerging technologies to identify opportunities worth pursuing.
• Balance growth opportunities with thoughtful decision-making to build a stronger, more resilient business.

Ecommerce & Operations

• Improve key ecommerce metrics including topline revenue, conversion rate (CR), average order value (AOV), customer lifetime value (LTV), retention, profitability, and customer experience.
• Continuously improve website performance, merchandising, customer journey, and operational workflows.
• Improve current customer service workflows.
• Improve reporting, dashboards, and business visibility.
• Improve supplier management, fulfillment, purchase order workflows, and internal operations.
• Identify opportunities to leverage AI, automation, and technology to improve efficiency and scale.

Outcomes
Success in this role will be measured by your ability to create quantifiable impact, including:

• Increase revenue and profitability through high-impact business initiatives.
• Reduce the founder's involvement in day-to-day operations while maintaining or improving business performance.
• Build scalable systems, automation, and documentation that enable continued growth.
• Improve key ecommerce KPIs through continuous testing, optimization, and data-driven decision-making.
• Deliver strategic recommendations backed by thoughtful analysis and sound business judgment.
• Lead projects independently from planning through execution.

Technical Skills - Minimum Requirements

• Demonstrated experience working in a senior ecommerce, growth, or operations role within a successful Shopify brand, with direct ownership of initiatives that helped scale the business and produced measurable results.
• Strong understanding of ecommerce growth, operations, customer experience, and business analytics.
• Strong proficiency with Shopify and the broader ecommerce ecosystem.
• Experience leading cross-functional projects from planning through execution.
• Strong analytical and problem-solving skills with the ability to identify growth opportunities using data and business insights.
• Experience leveraging AI and modern technology to improve productivity, automate workflows, and scale ecommerce businesses.
• Excellent written and verbal English communication skills.

Nice-to-Haves

• Experience launching new products or expanding product lines.
• Experience sourcing, managing, or coordinating contractors and external specialists when appropriate.
• Experience with modern ecommerce marketing, analytics, and automation platforms (e.g. Seguno/Klaviyo, Meta Ads, Google Ads, GA4, or similar tools).
• Experience with high-ticket or considered-purchase ecommerce products.
• Experience building dashboards, SOPs, and scalable operational systems.
• Experience using Shopify Flow, AI, or automation tools to improve business operations.

Non-Technical Skills

• Thinks like an owner—not just an employee.
• Strong business judgment and analytical thinking.
• Highly organized with exceptional project management skills.
• Naturally identifies opportunities for improvement.
• Resourceful, proactive, and comfortable making decisions independently.
• Excellent communicator with strong interpersonal skills.
• High integrity, professionalism, and discretion.
• Strong ownership, accountability, and time management skills.
• Comfortable working in a fast-moving entrepreneurial environment.
• Excited to build something meaningful over the long term.

Why Join Us?
This is an opportunity to work directly with the founder of an established ecommerce business where your ideas and execution will have a meaningful impact.

Your recommendations won't disappear into layers of management - you'll have the autonomy to influence real business decisions and see your ideas implemented quickly.

You'll have significant autonomy, exposure to every part of the business, and the opportunity to help shape the company's next stage of growth. If you're excited by solving challenging problems, building scalable systems, driving meaningful results, and creating lasting impact, we'd love to meet you.

How to Apply - Please submit:

• Your cover letter explaining why you're interested in this role and why you think you'd be a great fit.
• Your resume.
• 2–3 examples of ecommerce initiatives you personally led that had a measurable impact on a business. For each example, please include:
• Brand name and ecommerce website
• Business challenge or opportunity
• Your specific role and contributions
• Measurable results achieved
• Describe one example of how you've recently used AI to save time, improve decision-making, or grow an ecommerce business