Account Manager / Customer Support Specialist – InStockRx

About InStockRx
InStockRx is a fast-growing healthcare technology platform that helps independent pharmacies improve inventory access, reduce waste, and strengthen operations through a pharmacy-to-pharmacy marketplace and smarter inventory tools. We partner with pharmacies to make it easier to buy, sell, and manage stock so they can focus more on patient care and less on chasing product availability.

Role overview
We are looking for a proactive, organized, and relationship-driven Account Manager / Customer Support Specialist to manage a dedicated group of independent pharmacy accounts. This role is a mix of account management, customer service, and light sales support: you will onboard new members, support their day-to-day use of InStockRx, and make sure they receive fast, friendly, and reliable help whenever they need it.

Key responsibilities:
Manage and maintain strong relationships with assigned independent pharmacy accounts as their main point of contact.

Conduct onboarding calls and assist new members with account setup, platform orientation, and best practices.

Provide friendly, timely support via email , chat, and calls for questions about buying, selling, and general platform use.

Monitor account activity and follow up on questions, concerns, and low-usage or at-risk accounts.

Coordinate internally with Customer Service, Sales, and Leadership to resolve issues and support key accounts.

Assist pharmacies with issue escalation and resolution, keeping clients updated until problems are fully resolved.

Schedule and manage recurring check-ins, follow-ups, and simple review calls with assigned accounts.

Maintain accurate CRM, task management, and documentation for all account interactions and commitments.

Share client feedback and recurring issues with the team to help improve the product and customer experience.

Qualifications:
Excellent English communication skills (written and verbal), with a friendly, professional, and confident style.

Previous experience in Account Management, Customer Support, Customer Success, or Sales Support preferred.

Strong organizational and multitasking abilities; comfortable managing many accounts, tasks, and follow-ups.

Technically savvy and quick to learn new tools; experience with CRMs and tools like Asana, Slack, or similar is a plus.

Ability to work independently, think clearly under pressure, and take initiative without constant supervision.

Healthcare, pharmacy, or SaaS experience is a plus but not required.

Work setup:
Remote / Work From Home.

Full-time position (Philippines-based; U.S. business hours preferred).

Must have a stable internet connection and a reliable computer setup.

What we’re looking for:
We are looking for someone dependable, detail-oriented, and proactive who enjoys building relationships and helping clients succeed. The ideal candidate is coachable, comfortable in a fast-paced startup environment, and excited to grow with InStockRx over the long term.

Please apply via Loom Video:

Introduce yourself and share your professional background
Tell us about your experience in Account Management, Customer Support, Sales, or Client Relations
Explain why you would be a great fit for InStockRx
Share an example of how you handled a difficult customer or account situation
Tell us about the tools/platforms you’ve used (CRM, Slack, Asana, etc.)

Please also submit:

• Updated resume
• Loom video link
• Availability/start date

We are looking for candidates who are professional, organized, proactive, and confident communicating with clients and internal teams.