Rockstar Customer Service & Dispatch Coordinator for Fast Growing Service Business

Rockstar Customer Service & Dispatch Coordinator for Fast Growing Service Business

This is not a typical VA role.

We are looking for a sharp, reliable, high-level tea ---------- mber who is excellent on the phone, highly organized, and knows how to stay on top of details in a fast paced service business.

You will be joining our existing operations team at Palmway Pools. We already have people handling customer service, scheduling, and dispatch. We are looking to add another strong person who can help us move faster, communicate better, and make sure nothing falls through the cracks.

Pool experience is a plus, but it is not required.

We can teach pools. We cannot teach urgency, ownership, attention to detail, and great customer service.

About Us

Palmway Pools is a fast growing pool service company serving residential homeowners and vacation rental properties.

Our customers depend on us to keep their pools clean, clear, and ready to use. Communication, speed, and accuracy matter every single day.

What You’ll Be Doing

You will work with our operations team to help coordinate customers, technicians, schedules, and follow-ups.

Your responsibilities may include:

• Answering inbound calls, texts, and messages
• Scheduling and rescheduling service appointments
• Helping dispatch and coordinate field technicians
• Communicating updates to customers
• Following up on open jobs
• Tracking service issues until they are completed
• Documenting notes clearly and accurately
• Helping make sure no customer or task is forgotten

This is not just basic admin work. This is an important operations role for someone who can think, communicate, and take ownership.

Experience We Like

We are especially interested in candidates with experience in service-based businesses such as:

• Pool service
• HVAC
• Plumbing
• Electrical
• Pest control
• Landscaping
• Appliance repair
• Cleaning companies
• Roofing
• Garage doors
• Other home service businesses

If you have handled customers, technicians, scheduling, dispatch, or service follow-ups, we want to hear from you.

What We’re Looking For

You should be:

• Excellent in spoken and written English
• Confident and professional on the phone
• Very organized
• Detail oriented
• Fast to respond
• Calm under pressure
• Good at multitasking
• Proactive and reliable
• Comfortable solving problems
• Able to work well with a team

We are looking for someone who acts like an owner, not someone who waits to be told every little thing.

Tools We Use

Experience with these tools is a plus, but not required:

• WhatsApp
• Slack
• Go High Level
• Skimmer

This Role Is NOT For You If

• You need constant supervision
• You respond slowly
• You miss details
• You avoid phone calls
• You get overwhelmed easily
• You are only looking for simple admin tasks

This Role IS For You If

• You love helping customers
• You enjoy fast paced work
• You like being part of a strong team
• You take pride in staying organized
• You follow through until the job is done
• You want long term growth with a serious company

Growth Opportunity

Palmway Pools is growing quickly, and we want long term tea ---------- mbers.

High performers will have opportunities for increased pay, bonuses, more responsibility, and leadership growth over time.

How to Apply

To apply, please send:

1. The word Palmway at the top of your application
2. A short introduction about yourself
3. Your experience with customer service, dispatch, scheduling, or service businesses
4. A 30 to 60 second voice recording introducing yourself
5. Your answer to this question:

A technician is running two hours behind, one customer is upset because no one has arrived yet, and another customer is asking for same-day service. How would you handle this situation?

We are looking for someone sharp, reliable, and serious about doing excellent work. If that sounds like you, we would love to hear from you.