Customer Service Representative - Home Services (ServiceTitan Preferred)

REMOTE CUSTOMER SERVICE REPRESENTATIVE - RESIDENTIAL HVAC & PLUMBING

We are a growing U.S. residential HVAC and plumbing service company looking for a dependable, warm, and highly organized Customer Service Representative. You will be one of the first voices our homeowners hear and an important part of a long-term team.

This is a full-time position for someone who takes ownership, communicates clearly, stays calm under pressure, and wants to build a lasting relationship with one company.

WHAT YOU WILL DO

• Answer inbound calls from U.S. homeowners with empathy, urgency, and professionalism.
• Ask focused questions, identify legitimate service demand, and work toward a booked appointment.
• Create and update accurate customer, location, job, and appointment records.
• Leave clear notes so dispatch and technicians have the information they need.
• Give customers honest updates and follow through on promised next steps.
• Make occasional outbound follow-up calls when assigned.
• Coordinate closely with dispatch and other tea ---------- mbers. The CSR captures and books demand; dispatch d ---------- technician routing.
• Help protect phone coverage, call quality, and the customer experience during busy periods.

WHAT WE ARE LOOKING FOR

• Excellent spoken and written English for phone-based customer service.
• ServiceTitan experience is heavily preferred. Please describe exactly how you used it.
• Residential HVAC, plumbing, electrical, or other U.S. home-services experience is strongly preferred.
• Strong experience with appointment booking, a CRM, or U.S.-based customer service may qualify if you learn software quickly.
• Calm judgment with upset customers and the ability to turn a difficult call into a clear next action.
• Accurate notes, dependable follow-through, and a team-first attitude.
• A quiet home office, quality headset, reliable high-speed internet, backup internet, and a practical backup-power plan.
• Ability to work this shift exclusively, without another job overlapping the scheduled hours.
• Interest in a stable, long-term working relationship.

SCHEDULE

• Monday through Friday, 8:00 a.m. to 4:00 p.m. U.S. Central Time.
• 40 paid hours per week: eight paid hours per day with no unpaid lunch. Brief paid breaks are coordinated around phone coverage.
• U.S. and Philippine holidays and company-closure days are regular workdays unless approved PTO is used.
• Very rare weekend coverage may be requested. It would normally replace a weekday. A true sixth workday requires a separate agreement and additional pay.

COMPENSATION AND PTO

• $7 USD per paid hour, paid for 40 hours per week.
• 15 paid-time-off days per year, accrued from day one at 1.25 days per month.
• PTO is normally available after 90 days; genuine emergencies may be considered earlier.
• This offer does not include a 13th-month payment.

HOW TO APPLY

Apply through OnlineJobs.ph and answer the application questions thoughtfully. Shortlisted applicants will receive instructions through OnlineJobs.ph for a recorded, approximately 10-minute AI phone interview. A human makes every hiring decision. If you need an accommodation or an alternative interview format, tell us in your application.

Please do not send a generic application. We especially want to understand your ServiceTitan experience, home-services experience, examples of handling upset customers, booking judgment, reliable work setup, and why you want a long-term role.