Operations Manager

Operations Manager

Overview

We are a fast-growing chess coaching company operating in over 100 primary schools across multiple counties, with plans to expand significantly over the next year.

We are looking for a highly organised, professional and proactive Operations Manager to become a key part of our team and help manage the day-to-day running of the business.

This is a fast-paced role that requires excellent communication skills, strong problem-solving ability and the confidence to handle schools, coaches and operational issues professionally and efficiently.

---

Key Responsibilities

• Managing incoming calls and email s from schools, parents and coaches
• Handling school onboarding and ongoing school relationships
• Managing school policies, safeguarding documents and operational paperwork
• Reviewing and handling lettings agreements and related documentation
• Supporting day-to-day operational management across schools
• Coordinating with coaches regarding schedules, cover and operational matters
• Resolving problems quickly and professionally
• Maintaining organised records and internal systems
• Ensuring communication with schools is always professional, friendly and efficient

---

Requirements

We are looking for someone who is:

• Absolutely fluent in spoken and written English
• Highly organised and detail-oriented
• Friendly, professional and confident communicating with schools
• A strong problem solver who can think independently
• Resilient and able to work under pressure
• Hard-working and reliable
• Comfortable managing multiple tasks at once
• Able to remain calm in fast-moving situations
• Experienced using email , spreadsheets and online systems
• Able to work independently and take ownership of responsibilities

---

Working Hours

• Monday to Friday
• Available from 08:00am – 4:30pm (UK time)

---

Ideal Candidate

The ideal candidate will have experience in operations, administration, customer service or school-facing roles and will be comfortable working in a growing business environment where flexibility and initiative are important.

This role is ideal for someone who enjoys organisation, communication and solving operational problems efficiently.

---

About Us

We provide chess coaching programmes to primary schools and are passionate about delivering high-quality, professional and reliable services to schools, parents and pupils.

As we continue to grow, we are building a strong operational team to support schools and ensure excellent service across all areas of the business.