Ecommerce Customer Service Support — Email, Social DMs & Outbound Calls

APPLY HERE: ----------

We're hiring a Customer Support Specialist for a fast-scaling DTC e-commerce brand. Your one job: make sure every customer who reaches out gets a fast, clear, genuinely helpful answer.

What you will do:
Handle customer email s in Zendesk: orders, refunds, returns, shipping issues, product questions
Reply to DMs and comments on our social channels
Make outbound calls to customers for follow-ups and win-backs
Solve problems properly the first time instead of passing them around
Keep response times fast and the inbox under control
Flag recurring issues so we can fix the root cause

What we're looking for:
Real experience in customer support for an e-commerce or DTC brand
Fluent spoken English, confident and natural on a call with a customer
Excellent written English, clear and friendly, no copy-paste robot replies
Hands-on with Zendesk (or a similar helpdesk) and comfortable in Shopify
Calm with upset customers and good judgment on when to escalate
Organized, reliable, and consistent day to day

This is NOT for you if you're uncomfortable speaking on the phone, need a script for every reply, or go quiet when a customer is unhappy.

APPLY HERE: ----------