Swedish Customer Support

About us

We are a e-commerce business in Sweden. Almost all of our customers write to us in Swedish, so this role requires someone who can read and write Swedish fluently.

About the role

You will be our customer support representative for the Swedish market. We use an AI tool that writes draft replies to customer messages. Your main job is to review each draft, make sure it is correct and natural, edit it to match our brand guidelines, and send it. This means you need to genuinely understand written Swedish so you can catch mistakes and reply properly. A machine translation is not good enough - you must be able to read and write Swedish yourself.

Responsibilities

Reply to customer email s and messages in Swedish (reviewing and editing AI-generated drafts, and writing from scratch when needed)
Follow our brand voice and guidelines so every reply sounds like our company (we provide a clear guide)
Process refunds, returns, and answer order-related questions
Communicate with our supplier in English about orders, stock, and shipping when needed
Flag any unusual or sensitive cases to us

Requirements

Fluent written Swedish - you must understand and write Swedish yourself, without relying on translation tools (this is the most important requirement)
Good written English (for communicating with us and our supplier)

How to apply

Please send a short introduction about yourself and any customer support experience you have. Also tell us how well you know Swedish and where you learned it (for example: native speaker, lived in Sweden, studied it, etc.).

We read every application carefully and look forward to hearing from you.