Digital Marketing Account Manager

Location: Remote
Pay: Starting at $8 (Can get to $25 with experience and tenure) - Initially starting as Part-time, can move up to Full-time.
Reports to: Director of Operations
Works with: Strategists, Project Managers, Creative and Technical Teams

We’re not looking for someone to babysit accounts. We’re looking for someone who leads them.

You understand how digital marketing works and you know how to earn trust fast. You’re calm under pressure, firm when it counts, and confident enough to call things out when they’re off.

You care about doing right by the client and protecting the team that delivers.
This is not a “yes man” position. It’s a leadership role inside the client relationship. You speak up when something needs attention, and you keep both sides aligned. You know how to guide a conversation with confidence and keep everyone focused on results.

This role exists so leadership can focus on growth, the team can focus on great work, and clients can feel confident they’re in good hands.

Pay is reflected based on experience and training requirements.

WHAT YOU'LL DO:

• Lead Clients with Confidence

Be the main point of contact for your clients. You set the tone. Keep communication simple, direct, and proactive. Know what the client actually wants and make sure that’s what is happening. Push back when needed and protect the integrity of the work. Keep clients updated on progress, wins, and next steps before they have to ask.

• Own the Account

Take full responsibility for the health and success of each account. Review what’s being done before it reaches the client. Make sure work aligns with the strategy, scope, and client expectations. Catch problems early and get them fixed fast. Escalate the right things to leadership with clear context and solutions.

• Keep the Team Aligned

Work with project managers to keep timelines, deliverables, and sprints on track. Keep strategists informed without pulling them into every conversation. Help the team understand the client’s goals and what success actually means. Make sure everyone knows what’s been promised, what’s next, and what done/approval looks like.

• Support Growth and Retention

Spot opportunities that make sense for the client and the business. Join renewal and expansion conversations when needed. Keep strong client relationships that lead to retention and referrals. Track results and tell the story of progress in a way clients understand.

WHAT SUCCESS LOOKS LIKE:
Clients trust the process and know they’re in good hands. Strategists and project managers can stay focused on their lanes and perform better. Red flags are handled early. Problems don’t surprise anyone. Communication is clear, calm, and consistent. Accounts stay healthy, clients stay longer, and the team runs smoother.

WHO YOU ARE:
You’ve managed digital marketing clients before and understand how agencies operate. You understand web design, development, CRO, SEO, and paid media enough to know what good looks like. You’re comfortable having hard conversations and holding people accountable. You stay organized even when things get messy. You take initiative and move things forward without being told. You communicate clearly and directly in writing and on calls. You care about results and the people who make them happen. You think fast, but you don’t rush. You keep things steady when others get flustered.

PAY AND GROWTH:
Starting at $8 (Can get to $25 with experience and tenure) - Initially starting as Part-time
Commission on new business or expansions you help close in the first year (5 to 10 percent)
Ongoing commission on retained accounts (1 to 3 percent)
Growth path toward Senior Account Manager or Client Strategist

HOW THIS ROLE FITS:
Reports to the Director of Operations. Partners with the Strategist to ensure the vision is executed right. Works with Project Managers to keep delivery on track. Protects the relationship between the client and the team.

ENERGY AND CULTURE:
We move fast. We stay organized. We keep promises. We lead with integrity and own our results. If you want to work with a team that values clarity, accountability, and real impact, you’ll fit in here.

HOW TO APPLY:

• Reply to this job ad here on Online Jobs PH ONLY
• Your resume as a PDF (Google drive link)
• A short cover letter that explains why this role fits you now
• Answers to the questions below in a separate PDF (Google drive link)

QUESTIONS:
1. Tell us about a time you had to push back on a client or tea ---------- mber to protect the integrity of a project. What happened and how did you handle it?

2. When managing multiple clients, how do you keep track of what is happening across each account and spot potential issues before they become problems?

3. Describe a time when you had to get a project or client relationship back on track after something went wrong. What did you do to rebuild trust and ---------- ntum?

RECENT WORK AND BACKGROUND:
1. What have you been working on for the past three months. Share the types of clients or projects you managed and your day to day responsibilities

2. Have you worked with any US based agencies or clients before. If so, please share two or three references we can contact, with names and email addresses.