Amazon Ops VA - EU Marketplaces (FR/ES/DE/IT) - AI-assisted, part-time

We are a French e-commerce company selling home & garden products under our own brand on Amazon EU (France, Spain, Germany, Italy - FBA, ~800k EUR/year). We run a modern, AI-assisted operation: our AI agent monitors the account daily and drafts replies, Seller Support cases and reports in all four local languages. YOUR ROLE is to be the human in the loop - review, validate, click, escalate. This is NOT a "do everything manually" role.

WHAT YOU'LL DO

• Review AI-drafted replies to customer messages (Amazon Buyer Messages + our HubSpot inbox) and send them after checking accuracy and tone
• Handle warranty claims for our garden hose line: verify purchase date, apply our replacement/refund policy, process refunds and replacements up to 50 EUR per case (above that, escalate)
• Review AI-drafted Seller Support cases, submit them, track responses and follow up until resolution
• Handle routine issues: stranded inventory, suppressed listings, attribute conflicts, FBA reimbursements
• Act on the AI's daily account-health brief (posted in Slack each morning) and upload validated listing content
• Keep response time under 24h, 7 days a week (we care about SLA, not fixed hours)

REQUIREMENTS

• 2+ years hands-on Amazon Seller Central experience (seller side): Buyer Messages, Seller Support case flow, FBA returns, Manage Inventory
• Amazon EU marketplace experience is a strong plus (VAT invoices, Pan-EU basics)
• Excellent written English (C1+). French/Spanish/German/Italian NOT required - our AI drafts in all four languages; you check structure and send
• Comfortable learning new tools fast: Slack, HubSpot, Sellerboard (we will train you)
• Reliable internet, own computer, at least 2-3h overlap with European mornings (CET)
• Meticulous: you read before you click. Blind approval of AI output is the one way to fail at this job

WE OFFER

• 5-8 USD/hr depending on experience, paid via Wise on time, 13th-month pay after 1 year
• Stable long-term role with a growing brand; clear playbook and AI tools that make you productive from week 1
• Direct access to the owner via Slack - no agency in between

HOW TO APPLY
Reply with:
1. 3-5 lines on a Seller Support case you personally resolved (what, how, outcome)
2. The word "hosepipe" somewhere in your reply so we know you read this far
3. Your expected hourly rate and weekly availability
Shortlisted candidates: 30-min video call + a short PAID test task (review 5 AI-drafted replies + 1 case).