After-Hours Virtual Assistant

Barrantes Group Living & Barrantes Community

Hours:
Friday, Saturday & Sunday: 7pm-7am EST
Saturday & Sunday: 7am-7pm EST

Overview:
Barrantes is seeking reliable and highly organized After-Hours Virtual Assistants to support our residences, community programs, employees, and service managers outside standard operating hours. This role is essential to ensuring continuity of care, safety, and communication across our homes and community services. Successful candidates will work remotely from outside Canada and provide timely administrative support, scheduling support, and crisis-response coordination in alignment with Barrantes policies, PHIPA/CYFSA requirements, and internal communication protocols.

Key Responsibilities

Scheduling & Staffing Support:
-Monitor after-hours staffing changes, call-ins, and emergencies.
-Contact available employees to fill vacant shifts.
-Confirm schedules with employees and communicate finalized coverage to the designated on-call contact.
-Update internal systems (e.g., ---------- or designated scheduling tools) to reflect real-time changes.

After-Hours Communication Management:
-Serve as the first point of contact for staff reporting issues, i ---------- , concerns, or logistical needs during after-hours.
-Ensure all communication follows Barrantes’ written communication protocols, including secure email and documentation expectations.
-Escalate urgent safety, health, or crisis-related concerns to the designated on-call personnel following established procedures.

Documentation & Reporting:
-Record and submit after-hours updates, shift changes, and i ---------- notes to management prior to the morning shift handover.
-Maintain electronic records with accuracy, confidentiality, and adherence to PHIPA requirements.
-Prepare brief summaries for Service Managers to support continuity of care and day-time follow-up.

Support for Health & Safety and HR Systems:
-Monitor compliance-related reminders (e.g., required forms, expiring certifications) and flag items for the appropriate manager.
-Track and organize documents within Barrantes’ secure systems.

Qualifications
-Prior administrative, virtual assistance, or scheduling experience (preferred).
-Strong written and verbal communication skills in English.
-Ability to follow established protocols and escalate issues appropriately.
-High reliability and ability to work independently during overnight and weekend hours.
-Experience supporting health, social services, or residential programs is an asset.
-Strong technical skills and comfort learning internal systems (e.g., ---------- , secure email platforms).

Key Attributes
-Highly organized and detail-oriented
-Calm under pressure and able to manage urgent requests
-Respectful of confidentiality and regulatory requirements
-Consistent, dependable, and responsive
-Strong problem-solving and judgment skills