Full Time and Long Term $1600+/Month. Bilingual (English/Spanish) Admin Operations & Lead Intake

About the Role

Houston LASIK & Eye is a premier vision correction center based in Houston, Texas. We are seeking a highly disciplined, fast-moving, and bilingual (English/Spanish) Remote Patient Intake & Administrative Operations Assistant to report directly to the Company Owner. Work is US business hours.

IMPORTANT: This is a dynamic, hybrid role requiring absolute focus. You will be dealing directly with prospective surgical vision correction patients, while simultaneously executing internal administrative checklists. This is a role for a disciplined executor, not a strategist. You will be trained to perform daily tasks exactly according to the Owner’s established workflows—not your own.

The core of this job is flawless daily consistency, split-second responsiveness, and zero-reminder execution. If we have to remind you to follow up with leads or complete your tasks, this partnership will not work.Key Responsibilities & Core Duties

Instant Patient Lead Response (Priority 1): Monitor incoming leads for surgical vision correction. You must instantly reach out to new leads via text message and phone calls to qualify them and book appointments.
CRM Data Pipeline Management: Log every interaction, update lead statuses, and manage your pipeline perfectly. We use Zoho CRM; you do not need to know it beforehand, but you must be a fast learner who is eager to master it during onboarding.

Precision Checklist Execution (Priority 2): In between handling instant lead responses, you will execute daily, weekly, and monthly internal administrative checklists exactly as documented.

Proactive Daily Reporting: Confirm all daily lead metrics and admin tasks are completed via a transparent daily reporting system before you log off.Facility & Operations Monitoring: Remotely monitor the clinic’s physical operations by reviewing uploaded site photos, analyzing operational data, and checking remote camera feeds.

Internal Staff Communication: Act as a professional coordinator between the Owner and our local, US-based clinic staff.

Strict Requirements
True Bilingual Fluency: Flawless, professional, and clear verbal and written communication in both English and Spanish. You must be comfortable handling sales objections over the phone in both languages.

Tech Savvy & Coachable: While Zoho CRM experience is not required, you must demonstrate a strong willingness and ability to learn new software platforms quickly.

High Urgency & Speed: You thrive in a fast-paced environment where a medical lead must be called within minutes of submission.

Rock-Solid Infrastructure (Non-Negotiable): A reliable PC/laptop, a fast internet connection, a quiet workspace for phone calls, and a robust power backup system (UPS/Solar) to ensure zero downtime.Stable & Routine-Loving: You must enjoy structured, high-compliance work and seek long-term job stability.

Compensation & Growth PathThis is a premium, long-term contract role designed to reward elite reliability and execution:
Training/Onboarding Phase: $9.00 / hour (Part-time hours while you master our intake scripts, workflows, and Zoho CRM setup).
3-Month Operations Milestone: $10.00 / hour (Scaling up to a consistent 40 hours/week once training and lead response speed benchmarks are successfully met).
1-Year Loyalty Increase: $11.00 / hour (After 1 full year of consistent, zero-reminder execution).

How to Apply (Strict Application Instructions)
To protect our time, we only review applications that follow instructions perfectly. Please submit your proposal with the following:

A working link to a short video (2 to 3 minutes) of yourself. Please upload this to a secure cloud link (Google Drive, Dropbox, Loom) or as an unlisted YouTube video. First half of the video (in English): Introduce yourself, state where you are based, and describe your experience learning new software or CRM systems quickly. How do you ensure you never forget a recurring daily task without needing reminders? Second half of the video (in Spanish): Give us your best 60-second elevator pitch explaining why patient lead response speed is critical for a surgical medical clinic.

A screenshot of your current internet speed test (from Speedtest.net).Confirm the specific power backup system (UPS or Solar) you possess to handle local power grid fluctuations.

Include the phrase "Zero Reminders" at the very top of your application. If this phrase is missing, your video link does not work, or you do not speak Spanish in the video, your application will be automatically archived.