Head of Account Management

InStockRx

Remote | EST Hours Preferred

About InStockRx

InStockRx is a fast-growing healthcare technology platform that helps independent pharmacies improve inventory access, reduce waste, and strengthen operations through a pharmacy-to-pharmacy marketplace and smarter inventory tools.

Our Account Managers are the human side of the marketplace — they are the primary point of contact for pharmacies and help customers successfully transact on the platform.

About the Role

We are looking for a proactive, organized, and results-driven Head of Account Management to lead and support our growing remote Account Management team.

This role is responsible for onboarding and training account managers, managing team performance, assigning and balancing pharmacy accounts, and ensuring the team consistently delivers excellent customer support and revenue results.

What You'll Do

• Build and manage onboarding and ongoing training programs for new and existing account managers
• Assign and rebalance pharmacy accounts as the business grows
• Monitor team revenue performance and ensure goals are met
• Coach tea ---------- mbers, identify performance gaps, and support development
• Manage day-to-day operations including 1:1s, accountability, and feedback
• Coordinate with Customer Service, Sales, and Leadership teams
• Support escalations and help maintain strong pharmacy relationships

Qualifications

We are looking for candidates with experience in one or more of the following:

• Pharmacy operations (pharmacy technician, pharmacist, inventory buyer, or pharmaceutical wholesale sales experience preferred)
• Managing remote teams and building accountability in a distributed environment
• Account management, customer success, customer support, or sales leadership
• Brokering transactions between buyers and sellers
• Strong leadership, communication, coaching, and organizational skills
• Experience with CRM systems, Slack, Asana, or similar tools is a plus

Pharmacy industry experience is highly valued since our customers are pharmacists and pharmacy operators.

Application Instructions

To apply, please submit:

• Your updated resume
• A short Loom video introduction (2–5 minutes) sharing:

• Your background and leadership experience
• Why you believe you are a strong fit for this role
• Any experience managing remote teams, account managers, pharmacy operations, or customer-facing teams

Please include the Loom link together with your application.