Operations Manager

We are a fast-growing creator management agency scaling rapidly in both revenue and roster size. The single biggest lever on our revenue is operational consistency — making sure every creator on our platform is supported by systems, standards, and workflows that convert and monetise their audience reliably and at scale. This role owns that engine.

WHAT WE OFFER
— Competitive compensation based on experience
— Fully remote, full-time (9am-6pm PHT, Mon-Fri)
— Reports directly to the Chief Revenue Officer
— A systems-ownership role with real impact on revenue at scale
— A fast-moving, operationally serious team that builds to last
— Clear path to grow as the roster and operations function scale

THE ROLE
This role does not sell. It makes selling repeatable.

As Operations Manager you will own the operational engine behind our creator portfolio. You will build, document, and continuously improve the workflows, quality standards, and content systems that allow the Chat team to convert and monetise every audience — consistently and at scale. You will manage the Content VA and Audience Engagement VA, with scope to grow the team as the operation scales.

Success here is defined by how reliably the system performs — not by how much work you personally do.

WHAT YOU WILL OWN

• The operations system end to end — maintain core workflows covering content planning, PPV and customs preparation, welcome bundles, profile optimisation, audience engagement, and cross-team issue resolution, fully documented so execution never depends on any single person
• The weekly operating cadence — lead a data-driven weekly review of every creator's core quality metrics, translate gaps into specific production actions, and hold the team accountable against a visible scorecard
• Quality and content standards — QA every workflow output against a defined quality standard before it reaches the Chat team, with a strong audience-experience lens so content is packaged to convert
• Documentation and systemisation with AI leverage — convert tacit know-how into clear, adopted SOPs, using AI tooling to build and maintain workflows quickly and keep them current
• Team leadership and cross-functional collaboration — coach and develop the operations team, partner with Chat and Client Success to resolve creator concerns within SLA, protecting retention and reducing churn
• Portfolio prioritisation — review account performance weekly, identify lagging accounts, prioritise operational resources based on revenue opportunity and risk, and track improvement plans through completion

NON-NEGOTIABLES
— Documentation discipline: if it isn't in the system, it doesn't exist
— Data over opinion: every decision on content, profiles, and priorities is anchored to performance data, reviewed weekly
— Standards leadership: holds the line on quality and process even under pressure to cut corners for short-term output

WHAT YOU WILL BE MEASURED ON
— Weekly deliverables consistently shipped on time and meeting defined QA standards
— Operational issues resolved within agreed SLAs, each with a durable fix logged
— Quality trends improving consistently across the portfolio, with lagging accounts closed rather than ignored
— Chat team consistently receiving complete, production-ready content and assets
— Documentation enabling rapid onboarding and reducing dependence on any single individual Targets and weightings set quarterly with the Chief Revenue Officer.

WHAT YOU BRING
Experience (non-negotiable)
— 3+ years in operations or operations leadership within a remote, fast-paced business — agency, SaaS, startup, eCommerce, BPO, customer operations, or creator business
— Demonstrated ownership of documented workflows and SOPs with measurable process improvement
— Experience managing a remote team or direct reports
— Creator economy or subscription platform experience preferred but not required

Skills (must-have)
— Workflow platforms — Process Street, ClickUp, Asana, or similar
— AI tools — Claude, ChatGPT, or equivalent — used to build and maintain processes
— Strong spreadsheet and data literacy, comfortable turning numbers into action
— Comfortable analysing operational dashboards, identifying bottlenecks, and translating data into clear operational actions
— SOP writing, documentation, and project management
— Clear written and verbal English
— Sound visual and creative judgment — able to raise the quality of profiles, welcome bundles, and content with a strong audience-experience lens, while keeping execution consistent and on-standard

Who you are (non-negotiable)
— Highly accountable, structured, and detail-oriented
— Calm under pressure, coachable, and curious
— A natural systems-improver who leads through influence and accountability
— Comfortable with change and building in a fast-moving environment

LOGISTICS
Location: Remote. Philippines preferred, South Africa considered.
Hours: Full-time, 8 hours per day, 5 days per week. Overlap window with Revenue team hours to be confirmed.
Language: Clear written and verbal English required
Reports to: Chief Revenue Officer

ASSESSMENT
Shortlisted candidates will complete a timed operations diagnostic evaluating analysis, workflow redesign, documentation, prioritisation, and operational judgment. No industry-specific knowledge required.

To be considered for this role, fill out the application form below:
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