Customer Support & Maintenance Coordinator (Remote | Full-Time | Long-Term)

Are you an energetic, positive, and dependable customer service professional who enjoys helping people solve problems?

We are a growing U.S. property management company looking for a full-time Customer Support & Maintenance Coordinator to become an important part of our team. We are looking for someone who wants a long-term career, not just another virtual assistant job.

If you enjoy talking with people, coordinating projects, staying organized, and taking ownership of your work, we'd love to meet you.

What You'll Be Doing

Your primary responsibility is to provide outstanding customer service while coordinating maintenance requests for our tenants.

Daily responsibilities include:

Answer incoming phone calls professionally.
Assist tenants with questions and maintenance concerns.
Coordinate maintenance requests from start to finish.
Communicate with maintenance vendors and schedule repairs.
Follow up with tenants and vendors until repairs are completed.
Work closely with our office secretaries and management team.
Perform online research when needed.
Update work orders and maintain accurate records.
Handle multiple tasks while remaining organized and professional.
Help improve processes and provide solutions to everyday challenges.
Who We're Looking For

We're looking for someone who is:

Friendly, professional, and positive.
Excellent at customer service.
A great listener with strong problem-solving skills.
Organized and detail-oriented.
Comfortable speaking with tenants, vendors, and team members.
Able to multitask in a fast-paced environment.
Reliable, responsible, and dependable.
Comfortable making and receiving phone calls.
Willing to learn and grow with our company.
Looking for a long-term position.
Requirements
Excellent written and spoken English.
Strong communication skills.
Reliable computer.
High-speed internet connection.
Quiet workspace.
Ability to work 40+ hours per week.
Experience in customer service is strongly preferred.
Property management experience is a plus, but not required.
Compensation
$5.00 USD per hour
Full-time (40+ hours weekly)
Opportunity for additional hours if desired.
Long-term position with opportunities for growth and increased responsibilities.
How to Apply

To be considered, please submit ALL of the following:

A 1–2 minute video introducing yourself. Tell us:
Your strengths.
Why you would be a great fit for this position.
How you can contribute to our company.
A PDF copy of your resume.
Include a professional photo attached to or included in your PDF resume.

Applications that do not include all three items will not be considered.

We are looking for someone who genuinely enjoys helping people, communicates with confidence and kindness, and wants to grow with our company for years to come.

If that sounds like you, we'd love to hear from you!