Customer Service Representative — Inbound + Outbound | US Automotive Technical Support | Full-Time | Night Shift

We are looking to hire ONE Customer Service Representative to join a small, close-knit US company in the automotive technical-support industry. This is a phone-forward role, full-time and long-term, on a permanent night shift.
DO NOT APPLY if you are not comfortable on the phone all day, or if you cannot commit to a permanent US-hours (night shift) schedule. This role is for someone who is used to a steady volume of both inbound and outbound calls and thrives on it.

WHAT YOU'LL DO
Inbound (mornings are busiest):

Answer incoming calls from professional repair shops — warm, friendly, and genuinely helpful. The customer is calling because they need help, so the tone is supportive, not sales-pressured.
Accurately capture each request (vehicle details and diagnostic codes) on a simple form and log it into the internal system for the technical team.

Build relationships with repeat callers — many of the same shops call regularly.

Outbound (this is where you shine):

Make proactive outbound calls from a provided list and a ready-made script to grow the business — signing up new partner accounts.
Work the list every single day with genuine drive — this role rewards initiative and consistent follow-up. First calls rarely reach the decision-maker, so organized callbacks and persistence are the job.
Keep clean, detailed notes on every contact and follow up without being reminded.

Support (as time allows):

Help process incoming orders and handle light administrative tasks.

WHO WE'RE LOOKING FOR

Used to call volume: you've handled a steady flow of both inbound and outbound calls in a previous role and you're comfortable living on the phone.
Driven and self-motivated: you work the outbound list every day without being told twice, and you treat the company's wins as your own. This is the single most important trait — initiative over everything.
Warm and easy to talk to: friendly, patient, and a natural relationship-builder with customers.
People-first: you genuinely like helping people. (You do NOT need to know or love cars — that's a bonus, not a requirement.)

REQUIREMENTS — DO NOT APPLY IF YOU DON'T MEET THESE

2+ years of customer service experience with real inbound AND outbound call volume (BPO, contact center, or similar); prior outbound sales / SDR experience is a strong plus.
Excellent, easy-to-understand spoken English — an accent is fine, but US callers must understand you effortlessly.
Strong computer skills and the ability to learn a new system quickly.
High integrity, strong work ethic, and a genuine team-player attitude.
Able to commit to a PERMANENT night-shift schedule (US Central business hours — approx. 8:00 PM to 5:30 AM Manila time).
Stable fiber internet + backup internet + backup power + quiet workspace + a reliable headset.

NICE TO HAVE

Interest in cars / the automotive world (genuinely optional — we can teach the industry).
Experience with CRM or ticketing systems.

WHAT YOU GET
Bonus, HMO, a long-term role with one company that treats its people like family, continuous training, and a team that will support you every step of the way.

HOW TO APPLY (READ CAREFULLY — THIS IS THE FIRST TEST)

Subject line EXACTLY: Phone Pro — [Your Name] — [Your City]
Resume Link
In 3–5 sentences, describe your experience with inbound AND outbound calls — roughly how many of each you handled per day, and one outbound win you're proud of.
Include a link to a 1–2 minute self-introduction video (Loom or similar), spoken in English.
Confirm in one line that you can commit to a permanent US-Central night-shift schedule.

Applications missing ANY of these 5 items, or with the wrong subject line, will NOT be reviewed.