Remote Office Manager - Long-Term Role

Here's the full description, ready to paste (drop the "Please apply through this posting on OnlineJobs.ph" line since that's redundant once it's actually posted there):

I'm Omar Rivera - the owner of Dr. Paint. You'll be working directly with me.

You should keep reading this if…

You're based in the Philippines and you're fluent in English - written and spoken.
You love being the person who makes everything run smoothly behind the scenes.
You're energized by talking to people on the phone, and you're great at it.
You want a long-term role with a company that's growing, not just a gig.
You take ownership of your work without needing someone to check in on you constantly.

What it's like to work with me…

I'm not a micro-manager. I expect you to own your role, and I trust you to do it well.

I believe in paying people what they're worth, and making sure great work is recognized and valued.

I care about building a real team, even remotely. You won't be an anonymous contractor lost in a pile of tasks - you'll be a core part of how this business runs every single day.

I'm also big on growth. As Dr. Paint grows, I want the people who helped get us there to grow with it.

About Dr. Paint

Dr. Paint has the most reviews and the highest reputation of any painting company in Flagler County, Florida - and we intend to stay on top as we grow.

We're an entrepreneurial company, and we believe strongly in taking care of our customers and taking care of our team by providing a great work environment and real career growth opportunities.

We value integrity, responsibility, and life balance. Work should empower your life, not take away from it.

Our growth comes from the culture we've built - a team that's ambitious, well-trained, and genuinely invested in doing great work for our customers and for each other.

About This Position - What I'm Looking For

I'm looking for a Remote Office Manager who will be the first point of contact for our customers and the engine behind our front-office operations.

This is not a project management role - we have a dedicated Project Manager who takes over once a job is awarded. Your world is everything that happens before that point: leads, estimates, scheduling, and customer communication, plus ongoing office and marketing support.

This is a long-term opportunity, not a short-term gig. I'm looking for someone who wants to grow with Dr. Paint for years to come, not just fill a temporary need.

We run our business on HouseCallPro, PaintScout, and Google Sheets - you'll be working in these tools daily.

You'll be reporting directly to me and working closely with our estimator. We also have a Project Manager who oversees our team of 15 painters once a job is awarded.

Responsibilities

Fundamentally, this job is about making sure every lead and every customer gets a fast, professional, and friendly experience - and making sure our office runs like clockwork.

A typical day looks like:

Checking email s, Meta ads, voi cemail s, and the CRM first thing.
Returning calls and replying to messages quickly - nothing sits for long.
Calling leads to schedule estimate appointments for our estimator, and following up with leads who haven't converted yet to get them scheduled.
Updating the pipeline daily so every opportunity is moving forward and the data is accurate.
Posting on social media using content we provide, making sure what goes out is genuinely valuable to our audience.
Updating our weekly stats - calls received, appointments made, and sales produced for the week.
Managing and maintaining the estimator's calendar.
Calling referral partners - real estate agents and other home service trades - to help generate new business opportunities.

Email ing our client list weekly.
Handling day-to-day administrative tasks - data entry, receipts, light reconciliation support.
Participating in a weekly 1-on-1 to review your performance and your impact on our quarterly goals. We set our company goals as a team effort each quarter - your role in owning your piece well is a direct part of us hitting those goals together.

What you will not be doing: managing active projects, production schedules, or job-site logistics once a job is awarded - that's handled by our Project Manager.

Compensation & Job Details

This is a full-time, remote position.
$1,200 USD/month.
Paid weekly.
One week paid vacation per year.
Raises and promotions are available to top performers who exceed benchmarks.
Full-time hours aligned with US Eastern Time, Monday-Friday.

What's Required - About You

You are fluent in English, written and spoken - this is required, not preferred.
You have prior experience in an office manager, executive assistant, or customer service role.
You're comfortable and confident on the phone with US-based customers.
You can work full-time during US Eastern Time business hours (Monday-Friday).
You're proactive - you don't wait to be told what to do.
You have a stable internet connection and a quiet, professional space to work and take calls from.
You have your own reliable laptop/computer and a working headset for calls.
You're detail-oriented and organized - nothing falls through the cracks on your watch.
You're coachable and always looking to grow, personally and professionally.

How to Apply

Submit your resume. Only candidates with relevant experience will be considered.
Submit a cover letter. Tell us why you're interested in this role, and why you're the right fit.
Submit a short video (2-3 minutes) introducing yourself, in English, telling us about your experience and why this role is a fit for you. This is required - applications without a video will not be considered. Upload it anywhere you'd like (Google Drive, YouTube, Loom, etc.) and include the link in your application. Please make sure the link is set to shareable/public so we can view it without requesting access.

A resume, cover letter, and video submission are all required to be considered for this position.

What to Expect After You Apply

This is a critical role for our company. We will be highly selective, and due to the volume of applications we expect, I'll only be reaching out to candidates moving on to the next step.

The next step is a phone or video conversation with me.

I'll be reviewing applications several times per week. You can expect to hear fro ---------- within 48 hours (not including weekends) if we're moving forward with your application.

If you haven't heard fro ---------- within 48 hours, it means this role wasn't the right fit at this time - but I appreciate you taking the time to apply, and I wish you the best in your search.

We're looking to hire within the next 2 weeks, so don't wait to apply.

Learn more about us at ----------