Remote Admin Assistant (Miami?Based Travel & Cruise Community) — 10-20 hrs/week

Remote Admin Assistant (Miami-Based Travel & Cruise Community) — 10-20 hrs/week

• Company: Serious Sailors (Cruise Travel Community) + Mango Mansion (Boutique Hospitality)
• Location: Remote (Philippines)
• Hours: 10-20 / week. Could evolve into 20 hours with right candidate
• Schedule: Flexible, with some overlap to Miami / US Eastern Time
• Compensation: Competitive PH rate based on experience

ABOUT US:
Serious Sailors is a East Coast based cruise travel community supporting hundreds of travelers across multiple sailings each month. We manage bookings, guest communication, group coordination, and real-time support for large cruise groups. Mango Mansion, our boutique hospitality brand in San Juan, Puerto Rico, is a secondary part of this role.
We’re looking for a detail oriented, proactive, tech?savvy Admin Assistant who thrives in a fast moving travel environment and can support our operations across expense tracking, CRM setup, inbox management, social media groups, and light customer support.

KEY RESPONSIBILITIES:

1. Expense Tracking & Processing
Organize and categorize business expenses across multiple cards and accounts
Upload receipts and reconcile transactions
Maintain clean, audit ready documentation

2. CRM Setup & Management (Travel Industry)
Assist with setting up and maintaining Tern (travel CRM)
Enter and update traveler profiles, bookings, and trip details
Build workflows, tags, automations, and templates
Ensure data accuracy across all systems

3. Inbox & Communication Management
Manage shared inboxes (Gmail + WhatsApp Business)
Sort, tag, and prioritize messages
Draft replies and escalate important items
Maintain a warm, friendly, professional tone consistent with the Serious Sailors brand

4. Customer Support (Email + Phone)
Provide light customer support for travelers
Answer basic questions about bookings, payments, and trip logistics
Make occasional outbound calls (no cold calling)
Coordinate with internal team for escalations

5. Moderate Social Media Support
Set up and maintain Facebook Groups, WhatsApp Groups, and community spaces
Post updates, announcements, and pre?written content
Answer basic questions from group members
Approve member requests and maintain group organization
Assist with simple content formatting (images, captions, scheduling)
(No video editing or heavy content creation required — just organized, consistent posting and community support.)

6. General Admin Support
Update spreadsheets and dashboards
Assist with booking confirmations and documentation
Maintain SOPs and checklists
Support special projects as needed

IDEAL CANDIDATE:

• You’re a great fit if you are:
• Highly organized and detail oriented
• Comfortable with numbers, receipts, and financial accuracy
• Tech savvy and quick to learn new tools.
• Excellent in written and spoken English
• Friendly, calm, and professional with guests
• Confident posting and answering questions in social media groups
• Able to work independently and proactively
• Experienced in hospitality, travel, or customer service (preferred)

TOOLS YOU WILL USE:
Experience with these is a Required vs. Plus, but not required:

• Google Workspace (Sheets, Drive, Gmail) REQUIRED
• WhatsApp Business PLUS
• Facebook Groups REQUIRED
• QuickBooks or similar REQUIRED
• ---------- (travel CRM) PLUS (NOTE: ok if no experience with this specific CRM, as long as other CRM set-up and management experience.)
• Slack / Notion / Asana

REQUIREMENTS:

• At least 1–2 years of admin, finance, or customer support experience
• Strong English communication skills
• Reliable internet + backup
• Quiet environment for occasional calls
• Willingness to grow into a full-time role

GROWTH PATH:

• This role can grow into full-time and additional roles, since working directly with founder
• Full-time Operations Assistant working with Founder
• CRM & Systems Manager
• Guest Experience Coordinator
• Finance & Admin Lead

We invest in people who grow with us.

HOW TO APPLY:
Please send:
1. Your resume
2. A short intro video (1–2 minutes)
3. Your expected hourly rate (PHP)
4. Your available schedule (Eastern Standard Time)
5. Answers to these questions:

• What experience do you have with expense tracking or bookkeeping
• Have you used any CRM systems before
• Are you comfortable posting in social media groups and answering member questions
• Are you comfortable making occasional phone calls to guests
• What makes you a great fit for a travel-focused company